Community Forum

Re: Internet Keeps dropping and reconnecting

spetrarca
New Poster

Re: Internet Keeps dropping and reconnecting

Spoiler
I'm getting the same thing, with an Arris TG1682G. Been happening for 3 days. Xfinity support told me they'd need to send a tech out to troubleshoot, but they can't because of COVID. Didn't so much as offer a bill reimbursement or anything for the trouble.
EG
Expert

Re: Internet Keeps dropping and reconnecting

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
spetrarca
New Poster

Re: Internet Keeps dropping and reconnecting

I've done all of the Tier 1 stuff to no avail. Comcast has determined they need to send a tech out to check the wiring outside...which they won't do because checking the outside wiring might somehow expose a tech to COVID-19 when there's no one outside to expose them to it?

EG
Expert

Re: Internet Keeps dropping and reconnecting

O/k well good luck with it then !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!