spetrarca's profile

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3 Messages

Monday, June 15th, 2020 11:00 AM

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Re: Internet Keeps dropping and reconnecting

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I'm getting the same thing, with an Arris TG1682G. Been happening for 3 days. Xfinity support told me they'd need to send a tech out to troubleshoot, but they can't because of COVID. Didn't so much as offer a bill reimbursement or anything for the trouble.

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New Poster

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3 Messages

5 years ago

I've done all of the Tier 1 stuff to no avail. Comcast has determined they need to send a tech out to check the wiring outside...which they won't do because checking the outside wiring might somehow expose a tech to COVID-19 when there's no one outside to expose them to it?

Expert

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111.5K Messages

5 years ago

O/k well good luck with it then !

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