Re: Internet Connection Lost, Arris T25 Modem frozen - Xfinity Help and Support Forums

cindywade · ‎09-05-2020

Mine is doing it as well. It seems to be weekly, but happened twice this week. I have to figure out how to get that log like you posted. I have had my T25 about 8 months and this started about 2 months ago. I thought it was my router but realized that it was working because I can see my security cams which are wired into the router through a POA adapter and resting just the router didn't help. I had to unplug my modem. Did you resolve your problem?

EG · ‎09-05-2020

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

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