Re: Intermittent Outages with Xfinity Router - Xfinity Help and Support Forums

Larkspur8 · ‎06-12-2020

We had the exact same problem today. Remote reboots did not work. We just got the message that we were not connected even though we were. We had to manually turn our modem off and on and then it worked. But like you, our connection hasn't been stable. Not sure what the issue is.

EG · ‎06-12-2020

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!