CD230's profile

New Poster

 • 

1 Message

Monday, July 20th, 2020 7:00 AM

Closed

Re: Intermittent Internet Outages

I am sorry I don't have any answers, but I am experiencing intermittent outages as well, but they don't seem to last as long as yours. One of the things I would like to do is track how often and for how long I am having problems. I saw the modem log you attached. Is that the only way to get what I am after. Those messages are pretty cryptic. I was hoping for something that was a little more intuitive.

Note, I have yet to contact Xfinity about the issue mainly because I did not want to go through the same isuues you have experienced. Most of the time it works, so I am sure when a technician came out, it would be working fine. I don't want to waste a bunch of time on this so I thought I would start with collecting the data.

Thanks and good luck figuring out your issue. I know that can be frustrating.

This conversation is no longer open for comments or replies and is no longer visible to community members.

forum icon

New to the Community?

Start Here