Community Forum

Re: Intermittent Disconnects

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Frequent Visitor

Re: Intermittent Disconnects

Customer Expert (not a Comcast Employee) - I have to ask what's in it for you because the link is expactly the information that we've all checked and its still an issue outside the house which is not being addressed?

 

The issue with intermittent disconnects is the same issue I have had repeatedly over the years. Things work fine for awhile then we start to have problems. Someone fixes something (outside the house - which I verified with guys working on the lines) and we are good for another few months. Unfortunately (after a storm or windy conditions) the problems start again.

Why don't the left hand know what the righ hand is doing, support has no idea (outside a major outage) of what's happening locally on the lines.

 

If I sound frustrated, I AM. Wasted untold hours with support to get them to fix a problem on their end. A loss of internet for 5 minutes is still a loss of internet.

If this happens repeatedly is this a problem???? YES to me but to XFINITY /COMCAST - "if your internet is restored then you don't have a problem". Even if this happens multiple times during the course of the day...

 

CUSTOMER SERVICE NEEDS TO BE BETTER. YOU ARE BETTER THAN THIS...

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Frequent Visitor

Re: Intermittent Disconnects

Once again, I have a reply removed from original comment.

Without context my original reply makes little sense.

WHY was this MOVED away from the original message? The original message string was regarding intermittent disconnects and poor customer service.

As a new poster to this forum, I'm becoming highly suspicious of the editing being done on this forum. Nothing noted was "out of bound" or nasty, just the frustration with the system SO why are replys moved without additional comment ??

 

 

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Regular Visitor

Re: Intermittent Disconnects

I'm not even sure why they are moving forums into new topics.

 

Its evident everyone is having the same issue. Shouldn't all be in the same topic and not moved as a new topic.

 

C'mon Xfinity LAB_66 why even move it? Same problem, same issue, same topic. What's the point?

 

Instead of trying to move and solve this issue why not just go outside and fix your equipment?

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Frequent Visitor

Re: Intermittent Disconnects

Still never got an answer to my question.

 

If the "moderators" see fit to move messages and replies then why don't they answer my question and really help fix the problem (real ones, not the low hanging fruit like cycling power on the modem).

 

I appreciate help when provided but Nothing is for Free. So if you are not a Comcast Employee what do you get out of it ?  Better yet, help change the system to prevent customers from complaining in the first place. Obviously you have access so push the issues. OR if you push too hard you loose whatever is being provided.

 

I'm sure I'll get banned for shouting at the system so if you don't hear from me you know what happened...