Community Forum

Re: Here is just half of the error messages from within an hour

Highlighted
New Poster

Re: Here is just half of the error messages from within an hour

Hi GKevin61.

Where do you get those errors from? Also experiencing connectivity throughout the day and it's very frustrating to be in the middle of an online class (whether it's teaching or attending) w/ spotty connections.
Please let me know so that I can try next time we experience intermitten connectivity.

 

Thank you

Highlighted
Expert

Re: Here is just half of the error messages from within an hour

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!