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Re: Help! Upload Speed

returner
New Poster

Re: Help! Upload Speed

I am experiencing the same issue in the Seattle area.   Lost internet around 7 am this morning.  When came back up all appeared to be OK but a bit sketchy for my wife's S10 connected to XFI modem/router.   Did a speedtest and DL seemed to be ok, but UL was extremely low on multiple tests.  Have Asus router with Wan connection.   Moved PC to XFI unit and speedtest was still very low, from .2 to 1.5 mbs (normally dl 800+ mbs, ul 40 mbs).  Restarted/repowered xfi unit with no improvement.   Disconnected xfi unit and installed arris modem.   Still same issue, so reinstalled the xfi unit.  Tested dl/ul with my S10 (connected to xfi) and got 550+, with  max ul 3 mbs.  Still not expected ul speed.  Tried to use assistant and all they want to do is start at modem restart....already beyond that!  Cables are tight etc., etc.   Who do I talk with to get this resolved?

EG
Expert

Re: Help! Upload Speed

Please start here if you wish;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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returner
New Poster

Re: Help! Upload Speed

logged back in this PM (9:30 PST) and all is back to normal.   guess comcast fixed their problem!  Sure would be nice to be able to contact a live technician with knowledge and experience and had access to system anamolies.  Out here.......

azamora3142
New Poster

Re: Help! Upload Speed

This is th eissue ive been habing and ive had 9 techs out and three line guys and they still cannot find the issue about to loose my job because of it. I am in Illinois 

EG
Expert

Re: Help! Upload Speed


@returner wrote:

logged back in this PM (9:30 PST) and all is back to normal.   guess comcast fixed their problem!  Sure would be nice to be able to contact a live technician with knowledge and experience and had access to system anamolies.  Out here.......


Hope things hold up for you, Good luck ! Now closing this topic.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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