Community Forum

Re: Frequent, intermittent Internet outages

Highlighted
New Poster

Re: Frequent, intermittent Internet outages

For the past 3 - 4 days my internet drops randomly. Spoke with a tech and he basically talked to me like I was dumb. Every PC I have owned i built so I really don't appreciate that. All he could come up with was to power cycle router and modem. No effect and I told him this cause I've been doing it to no effect. Smart TV and 2 S9's only users.
Highlighted
Expert

Re: Frequent, intermittent Internet outages

Are these with WiFi connections ? If so, for a test, does a computer / device hardwired directly to the router device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!