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Re: Frequent Internet drops

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New Poster

Re: Frequent Internet drops

All the time! I’m in East Tennessee and it has been 4 times tonight, 2 times this morning and 7 times yesterday. It’s impossible for it to do this without a major issue. Why it hits us is beyond me. I can’t take this anymore. This is a post Corona world and $200 a month is a lot of money.
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Expert

Re: Frequent Internet drops

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Frequent Internet drops

Hi BeritBrune. Thank you for visiting and posting on our Forum. If you still need assistance with your intermittent internet connection, I can help with troubleshooting. If needed, please send me a private message and include your full name so I can access your equipment.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!