babbott72's profile

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Friday, August 14th, 2020 4:00 PM

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Re: Domains blocked by xFi Advanced Security - How to elevate support?

I am also having this issue.  I am launching a website and can't access my hosting company's portal.  Blocked.  This happened one day when I was having tech issues and couldn't login.  I figured it was blocked for that and should be able to work that out.  Nope. I was on the phone for a long time with the hosting company and it was determined that it was a Comcast/Xfinity issue.  Went through the level I dance and spent over an hour with the Level II tech. They had no idea why it was happening.  Xfi Advanced disabled. I am supposedly on no block lists (other than the Spamhaus PBL that every Comcast residential customer is on).  I can hit the site from other places, just not my home.

Frustrated.   I am to start working on this website this week from home due to COVID.

Anyone have any other ideas (besides the already great ideas that were tried above)?

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Expert

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2.1K Messages

5 years ago

If xFi Advanced Security is disabled, then Comcast is not doing the blocking. The hoster would be.

A trace route will help show what is going on.
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