Re: Domains blocked by xFi Advanced Security - How to elevate support? - Xfinity Help and Support Forums

babbott72 · ‎08-14-2020

I am also having this issue. I am launching a website and can't access my hosting company's portal. Blocked. This happened one day when I was having tech issues and couldn't login. I figured it was blocked for that and should be able to work that out. Nope. I was on the phone for a long time with the hosting company and it was determined that it was a Comcast/Xfinity issue. Went through the level I dance and spent over an hour with the Level II tech. They had no idea why it was happening. Xfi Advanced disabled. I am supposedly on no block lists (other than the Spamhaus PBL that every Comcast residential customer is on). I can hit the site from other places, just not my home.

Frustrated. I am to start working on this website this week from home due to COVID.

Anyone have any other ideas (besides the already great ideas that were tried above)?

jweaver0312 · ‎08-14-2020

If xFi Advanced Security is disabled, then Comcast is not doing the blocking. The hoster would be.

A trace route will help show what is going on.

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