Community Forum

Re: Data Increase

jeff2670
New Poster

Re: Data Increase

Yes I had noticed my data usage has almost doubled last month. I was averaging between 650G and 800G. All of a sudden last month it went up to 1,549G. 

I had logged in my xfinity router and found what is called "UNCORRECTED ERRORS"

These are errors that occure in the system that can not be rebuiltand have to ask for the same information again from the server. When this happens it will slow down your connection speed and cause data spikes. I have been fighting this with the online techs for over 3 weeks now. 

They sent a tech out to my home, who found nothing wrong...of course. Then sent me a replacement modem, which is a downgrade and what I had before. I had just moved to a new location and had no issues at all at my previouse home. I have removed all cables from the distro block under my house except the power line and the 1 line going to my modem. There are no breaks in the line from pole to modem except the ground block and distro box. I have checked the voltage from ground to the Xfinity lines which is less than 1 volt.  Made sure the lines are not next to any electrical under the home. 

 

The errors have to be on thier lines comming to my home. They have so far charged me $70 for a tech visit that did nothing. $15 to send a new modem/router.  I do have another tech visit scheduled for the 20th of this month. However my data has doubled, i am not getting but 32Mbps of my 200Mbps I am paying for and most like I will get charged again for the tech visit. 

 

Currently my routers uptime is 14 hours. Here are the errors. The bottom row is the uncorrected errors. It is over 400 MILLION on 1 channel.  17 channels failing. I am sure this will explain the data usage,. 

If you log into your modem click on Connection then Xfinity network. This report will be towards the bottom. 

Unerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
2359195573
2356245871
2356231534
2356235404
2356258110
2356269155
2356255352
2356257947
2356284709
2356266760
2356274165
2356285699
2356291038
2356288748
2356231869
2355009380
2319609826
1725246049
1192655
0
0
0
0
0
0
0
0
0
0
0
0
0
2361
1998
4232
4399
249
2341
4827
3699
575
981
3528
2198
1400
5279
62716
1289182
36336733
602470760
65018328
0
0
0
0
0
0
0
0
0
0
0
0
0
0
11035
24500
26246
0
10117
22920
18647
0
0
8939
215
0
0
1018
0
332656
4672491
424755742
296996
248673
254115
234245
274239
0
0
0
0
0
0
0
0