Re: Continuous T3/T4 errors, connection dropping

@ComcastJoeTruThis seems like the same thing Ive been dealing with for months now too, same modem c7000v2, got a refubished unit in a week ago (also bought last september) through RMA before the 1 year warranty ran out. Thinking the modem itself was faulty so I was told by a tech on the phone from Comcast to rent a modem out for a month to trouble shoot..it was fine for 3 weeks. Hooked up the refurbished unit and still under 24 hrs later it was throwing the same t3/4 errors constantly and disconnecting the internet.

After wasting hours on the phone getting through to a Netgear tech person who actually could provide help it didnt seem to help anything, and I was told to contact comcast again to have the latest firmware applied to my mode. Even though its on the current version by comcasts site, but when I got in contact with someone on the xfi app I was told only the modem manufacturer can do this?

Can I get some assistance with trying to trouble shoot a possible problem on the line outside of my house/the plant node where its coming from? I had a tech come out in February to verify the connection at the poll was good, and it was..the only thing he did was put a splitter on inside the house to clean up the signal because it was too fast, something the original tech who installed the system never did.