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Re: Consistent Internet Drops All Day Long

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New Poster

Re: Consistent Internet Drops All Day Long

Mine started doing the same thing ever since the stay home orders went into effect.  The weird thing is sometimes when I get the "you are not connected" message and I check the status of my connection in settings it shows that I am connected and secured.  It's maddening!   

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Expert

Re: Consistent Internet Drops All Day Long

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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Official Employee

Re: Consistent Internet Drops All Day Long

Hi Messie. Thanks for visiting and posting on our Forum. I can assist with further troubleshooting your internet connectivity issues. Please send me a private message and include your full name so I can assist you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Consistent Internet Drops All Day Long

I am having the same issue.  Drops multiple times a day.  Sometime for 2 minutes and sometimes for 20 minutes.  Have tried 3 times to get someone, a real person, to call me so that I can get a tech out to fix the issue.  Keep getting the same response that someone will call me with 24-78 hours.  It's been 7 days now.....no call.  Tried the chat feature.  Same thing.  Call the 800 number and someone will call you back in 24-78 hours.  Tried the schedule callback under support.  No call back.  My husband I both need to work from home. Is truly affecting his job and job performance.