SoilLady's profile

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1 Message

Wednesday, July 8th, 2020 9:00 AM

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Re: Connection Drops Throughout the day

I've had the exact same issue. My router and modem are both new and high-end but my internet drops throughout the day, and it seems to be more and more requent. This causes some BIG issues with teleworking when you're facilitating a meeting and your internet drops out. My partner is also going to school online and has virtual classes that he NEEDs a solid reliable connection for. Hence paying $50/month. Please help. Your chat people are not useful and 40 modem restarts does not fix it. It seems to be on Comcasts end. 

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New Poster

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4 Messages

5 years ago

Hi,

 

Thanks for the response.

 

I've gone through the trouble shooting steps listed on the document with no positive results.  

 

10/11 events in my log are critical 3's.

 

 

Expert

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111.7K Messages

5 years ago


@JMCKU wrote:

Hi,

 

Thanks for the response.

 

I've gone through the trouble shooting steps listed on the document with no positive results.  

 

10/11 events in my log are critical 3's.

 

 


Are you the original poster ?

New Poster

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4 Messages

5 years ago

I am yes

Expert

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111.7K Messages

5 years ago

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers for us to see. Also post those error log entries.


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