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Re: Connection Drops Throughout the day

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New Poster

Re: Connection Drops Throughout the day

I've had the exact same issue. My router and modem are both new and high-end but my internet drops throughout the day, and it seems to be more and more requent. This causes some BIG issues with teleworking when you're facilitating a meeting and your internet drops out. My partner is also going to school online and has virtual classes that he NEEDs a solid reliable connection for. Hence paying $50/month. Please help. Your chat people are not useful and 40 modem restarts does not fix it. It seems to be on Comcasts end. 

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Expert

Re: Connection Drops Throughout the day

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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New Poster

Re: Connection Drops Throughout the day

Hi,

 

Thanks for the response.

 

I've gone through the trouble shooting steps listed on the document with no positive results.  

 

10/11 events in my log are critical 3's.

 

 

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Expert

Re: Connection Drops Throughout the day


@JMCKU wrote:

Hi,

 

Thanks for the response.

 

I've gone through the trouble shooting steps listed on the document with no positive results.  

 

10/11 events in my log are critical 3's.

 

 


Are you the original poster ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Connection Drops Throughout the day

I am yes

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Expert

Re: Connection Drops Throughout the day

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers for us to see. Also post those error log entries.




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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