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Re: Arris Surfboard SB6190 keeps disconnecting

LilyZiss
Regular Visitor

Re: Arris Surfboard SB6190 keeps disconnecting

I have the similiar problem recently with the same model Arris SB6190. It happened almost every day around 10:45am in last 30 days. Never happend before. Is there a solution for this issue?

EG
Expert

Re: Arris Surfboard SB6190 keeps disconnecting

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

 



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LilyZiss
Regular Visitor

Re: Arris Surfboard SB6190 keeps disconnecting

I read the post, checked the cable connection, AFAIK, there is no splitter between the input cable to cable modem, and it tightly connected. I kept checking the event log since my last post.  I still experience the same issue. The cable modem may restart at early morning 4~5 AM, but almost every day (weekday), it restarts during 10:30am to 11:00am PDT, after that time the modem works without any problem. I'm wondering if this is the issue of street level.

I was using my laptop connecting to XFINITY wifi hotspot near my hourse at the time when my modem restarted. I observed that my laptop's network reconnected.

 

Here is the status at 12:44pm PDT today.

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM9513.00 MHz-1.40 dBmV38.61 dB00
2Locked256QAM1459.00 MHz-1.70 dBmV38.61 dB120
3Locked256QAM2465.00 MHz-1.80 dBmV38.61 dB00
4Locked256QAM3471.00 MHz-1.50 dBmV38.61 dB00
5Locked256QAM4477.00 MHz-1.60 dBmV38.61 dB00
6Locked256QAM5483.00 MHz-1.70 dBmV38.61 dB00
7Locked256QAM6489.00 MHz-1.50 dBmV38.61 dB200
8Locked256QAM7495.00 MHz-1.40 dBmV38.61 dB60
9Locked256QAM8507.00 MHz-1.30 dBmV38.61 dB00
10Locked256QAM10519.00 MHz-1.30 dBmV38.61 dB00
11Locked256QAM11525.00 MHz-1.10 dBmV38.61 dB10
12Locked256QAM12531.00 MHz-0.70 dBmV38.61 dB00
13Locked256QAM13543.00 MHz-1.50 dBmV37.64 dB00
14Locked256QAM14549.00 MHz-1.40 dBmV37.64 dB00
15Locked256QAM15555.00 MHz-1.20 dBmV38.61 dB00
16Locked256QAM16561.00 MHz-1.00 dBmV38.61 dB00
17Locked256QAM17567.00 MHz-1.60 dBmV37.64 dB00
18Locked256QAM18573.00 MHz-1.80 dBmV38.61 dB00
19Locked256QAM19579.00 MHz-1.30 dBmV38.98 dB00
20Locked256QAM20585.00 MHz-1.20 dBmV38.98 dB00
21Locked256QAM21591.00 MHz-1.10 dBmV37.64 dB00
22Locked256QAM22597.00 MHz-1.60 dBmV37.64 dB40
23Locked256QAM23603.00 MHz-1.30 dBmV37.64 dB00
24Locked256QAM24609.00 MHz-0.80 dBmV38.61 dB00
25Locked256QAM25615.00 MHz-0.80 dBmV38.20 dB10
26Locked256QAM26621.00 MHz-0.80 dBmV38.20 dB30
27Locked256QAM27627.00 MHz-1.10 dBmV37.90 dB30
28Locked256QAM28633.00 MHz-1.00 dBmV37.60 dB40
29Locked256QAM29639.00 MHz-0.20 dBmV37.60 dB20
30Locked256QAM30645.00 MHz-0.30 dBmV38.20 dB20
31Locked256QAM31651.00 MHz-0.20 dBmV37.90 dB20
32Locked256QAM32657.00 MHz-0.70 dBmV37.90 dB20

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 kSym/s17.30 MHz37.00 dBmV
2LockedATDMA51280 kSym/s41.20 MHz39.50 dBmV
3LockedATDMA45120 kSym/s36.50 MHz37.00 dBmV
4LockedATDMA35120 kSym/s30.10 MHz37.00 dBmV
5LockedATDMA25120 kSym/s23.70 MHz37.00 dBmV