pzzz5's profile

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3 Messages

Tuesday, April 7th, 2020 1:00 PM

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Random, irregular disconnects/ modem rebooting

 

 

I have been having internet issues at my apartment where the modem would disconnect and restart on its own at irregular intervals. This has been an issue for months, but this happens much more often on days where the weather is nicer (55F or above, no precipitation) and rarely on cold/rainy/snowy days. 

 

Here is a link to the logs and downstream/upstream info.

https://imgur.com/a/w0ittYH

 

Any ideas as to what may be causing this?

 

Edit: This happens both when connected to wireless and ethernet.

 

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Expert

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111.5K Messages

5 years ago

What is the exact make and model number of that modem ?

Expert

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111.5K Messages

5 years ago

O/k the stats are good but that thing is a DINOSAUR !!! I'm surprised that it still even works on the system !! It's an old single upstream and single downstream channel DOCSIS 2.0 device that is no longer supported. Time to upgrade to a more modern DOCSIS 3.0 or a 3.1 device. It will provide more reliability and better speed stabilty !!

New Poster

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3 Messages

5 years ago

Thanks for your quick response.

 

The modem is a Motorola SB5101U Surfboard Modem.

New Poster

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3 Messages

5 years ago

I see, thanks for the information. 

Expert

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111.5K Messages

5 years ago

Quite welcome. Good luck !

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