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Random, irregular disconnects/ modem rebooting

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New Poster

Random, irregular disconnects/ modem rebooting

 

 

I have been having internet issues at my apartment where the modem would disconnect and restart on its own at irregular intervals. This has been an issue for months, but this happens much more often on days where the weather is nicer (55F or above, no precipitation) and rarely on cold/rainy/snowy days. 

 

Here is a link to the logs and downstream/upstream info.

https://imgur.com/a/w0ittYH

 

Any ideas as to what may be causing this?

 

Edit: This happens both when connected to wireless and ethernet.

 

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Expert

Re: Random, irregular disconnects/ modem rebooting

What is the exact make and model number of that modem ?



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New Poster

Re: Random, irregular disconnects/ modem rebooting

Thanks for your quick response.

 

The modem is a Motorola SB5101U Surfboard Modem.

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Expert

Re: Random, irregular disconnects/ modem rebooting

O/k the stats are good but that thing is a DINOSAUR !!! I'm surprised that it still even works on the system !! It's an old single upstream and single downstream channel DOCSIS 2.0 device that is no longer supported. Time to upgrade to a more modern DOCSIS 3.0 or a 3.1 device. It will provide more reliability and better speed stabilty !!



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New Poster

Re: Random, irregular disconnects/ modem rebooting

I see, thanks for the information. 

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Expert

Re: Random, irregular disconnects/ modem rebooting

Quite welcome. Good luck !



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