To start I'd like to say I appreciate Xfinity trying to fix the issue, havent gotten any long waits or unreasonable holds. Thank you.
For the last couple years I have been getting random disconnects. Ive swapped the router, swapped the modem, and the other day a tech came out and verified the integrity of my coax cables and got me a straight line (no splitters). I played Factorio with a friend for about 20 minutes and it happened again.
Here are the logs from the modem for the last 24 hrs.
| Aug 16 2020 13:06:57 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 13:06:38 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 12:06:04 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 12:06:04 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 12:05:24 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 12:05:24 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 11:42:06 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 11:42:06 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:46:52 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:46:52 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:45:12 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:45:12 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:44:32 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 03:44:32 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 16 2020 01:27:52 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 15 2020 12:14:41 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 15 2020 12:13:21 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 15 2020 12:13:21 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 15 2020 12:11:42 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
| Aug 15 2020 12:11:41 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=94:62:69:f0:f1:de;CMTS-MAC=00:cc:fc:60:bd:cd;CM-QOS=1.1;CM-VER=3.0; |
Ive seen this same issue here and there on threads but it usually ends with direct messaging support or trails off without an answer or fix. If anyone can help I would greatly appreciate it, I will do my best to respond quickly and provide any additional information requested.
Im using a Netgear Nighthawk R7000 router and Motorola SB6182 modem.
Thank you!
