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Random disconnects over games?

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New Poster

Random disconnects over games?

Hi there. Recently I moved to a different address and got myself hooked up with gigabit xfinity service for my roommate and I. The speeds I'm getting are phenominal and I'm impressed!

However I have 2 main games I play. Leauge of Legends and PuBG. Midgame on LoL I'm experiencing moments where my character stops moving, I cannot type, cast abilities, etc. then everything kinda freezes in place for 10-15s while I'm met with am "attempting to reconnect". Then afterwards I reconnect in game like nothing happened. However on PuBG I'm not able to get into a single game, like at all. On that game I get a connection timeout error 6.5.8. What's weird is my roommate doesn't experience any lag on his end for being wireless but then again he doesn't play these games I do.


THINGS I HAVE TRIED:
-restarting computer many times
-restarting the modem/router
-replacing my ethernet cable with a new one (I'm hardwired onto my PC)
-talking to Xfinity about this over the phone + even having a technician coming out to investigate the issue
-updating the games. As well as uninstalling and reinstalling both
-reaching out to Riot Games (League of Legends support) and all they have told me is simple non helpful tips like "trying disabling your firewall, update your windows, get a better pc" 

If anyone knows of a fix that would fix my issue I would very much appreciate it. Been dealing with this for the past 3 weeks and would love to enjoy my games.  


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New Poster

Re: Random disconnects over games?

I'm having the EXACT SAME issue as you! I play CSGO, PUBG, COD MW, and I run into the same issue with all three games. I have a feeling it may have something to do with my network configuration. I'm on WiFi, running off a NETGEAR wifi extender via WPS, but is connected through ethernet on the Wifi Extender. Whenever this happens, I always do a quick internet speedtest and all is normal. Everytime this happens, I notice my steam friends window disconnect for about 10-15 seconds like you said, then reconnect. If i'm in Discord, I would have to rejoin the channel to hear everyone again. I feel like it's a DNS problem where the server stops responding and takes a sec to reconnect, just don't know WHY this is happening..

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New Poster

Re: Random disconnects over games?

There is nothing wrong with your internet configuration. Ever since net neutrality was guttered by the FCC, the speed was reduce where it is not enough to stream video games or use more than one devices unless you pay more. You are experiencing a cash grab, that is all. Since most internet companies cannot charge/stop broadcasting networks for using their cable, that is the result. We are paying the price, literally.

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New Poster

Re: Random disconnects over games?

Hey, I have the same exact issues. How did u solve it? I went over the latency, ping data, locoal file... on my disk, it show that my recent (LOL) game have package losses for a few times at the exact time when  i was reconnected. How did u solve it?