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Random Disconnected throughout the day

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Random Disconnected throughout the day

I've recently had a new XB7 sent to me because I was experiencing the exact same issue on the XB6. Throughout the day, I will lose service every 30-80 minutes, sometimes every 20. Equipment doesn't seem to be the issue, and this issue has been already present for approximately 4 weeks. Comcast has already issued a credit due to the recurring issue, but I want my service to work properly instead. They have sent "outside techs", some agents say they noticed a signal leak, however no one seems to come out to resolve the issue...at all. I live in a apartment building and the cable that goes from the back of the building, which was replaced 2 years ago, goes to a signal amplifier installed by the tech when they dropped the new coax, from there to the cable modem, no other splitters in between. Below are my signal levels, hoping someone can help. Thanks in advance.

IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
13
1
2
3
4
5
6
7
8
9
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
159
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
495 MHz
423 MHz
429 MHz
435 MHz
441 MHz
447 MHz
453 MHz
459 MHz
465 MHz
471 MHz
477 MHz
483 MHz
489 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
690 MHz
611600000
43.3 dB
42.4 dB
42.8 dB
43.0 dB
43.0 dB
43.1 dB
43.1 dB
43.4 dB
43.4 dB
43.4 dB
43.4 dB
43.4 dB
43.3 dB
43.1 dB
43.2 dB
43.3 dB
43.1 dB
43.3 dB
43.3 dB
42.9 dB
43.2 dB
43.4 dB
43.3 dB
43.2 dB
43.4 dB
43.1 dB
43.3 dB
43.1 dB
42.9 dB
43.0 dB
42.9 dB
42.9 dB
43.1 dB
NA
-1.3 dBmV
0.7 dBmV
0.7 dBmV
0.7 dBmV
0.8 dBmV
0.9 dBmV
-1.0 dBmV
0.9 dBmV
0.9 dBmV
0.8 dBmV
-1.1 dBmV
-1.1 dBmV
-1.3 dBmV
-1.3 dBmV
-1.4 dBmV
-1.1 dBmV
-1.0 dBmV
0.7 dBmV
0.5 dBmV
0.5 dBmV
0.1 dBmV
0.1 dBmV
0.3 dBmV
0.4 dBmV
0.7 dBmV
0.7 dBmV
1.0 dBmV
1.1 dBmV
1.1 dBmV
1.3 dBmV
1.4 dBmV
1.6 dBmV
1.9 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
4
Locked
Locked
Locked
Locked
35 MHz
29 MHz
22 MHz
16 MHz
5120
5120
5120
5120
45.0 dBmV
45.5 dBmV
44.0 dBmV
45.5 dBmV
QAM
QAM
QAM
QAM
ATDMA
ATDMA
ATDMA
ATDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
1921354707
2757580587
2757738195
2757754142
2757770582
2757781797
2757794156
2757803636
2757816566
2762255631
2762259233
2762266846
2762274444
2762284567
2762289228
2762296237
2762312304
2762318232
2762327723
2762331288
2762339028
2762345379
2762348894
2762354909
2762363754
2762368671
2762375151
2762375981
2762381847
2762389855
2762395206
2762400962
1921354707
448637488
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
448637488
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0