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What's the model number ? You may have to hard reset it to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. You will lose any customized settings, and they will need to be re-configured from scratch if you do. The factory default username and password should then work again
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
