RNG-RSP and T3 - all connections are as good as they can be

[Prock2020]

I have recently upgraded to gigabit and still struggling with loss of connection while teleworking. After replacing the coax with quad shield connected to a 2 way splitter one direct to a T25, im starting to run out of fixes here. SNR and power seems stable. I'm not getting very far with support - could a tech look and see if my neighborhood is saturated, or if its possible from connection statistics that I do in fact have a bad drop or something?

Downstream 1 36 669.00 MHz -4.20 dBmV 37.36 dB 256QAM 222684471 1827 10729
Downstream 2 9 507.00 MHz -1.30 dBmV 38.61 dB 256QAM 4087542417 2107 14334
Downstream 3 6 483.00 MHz -2.10 dBmV 40.37 dB 256QAM 151665143 2278 11336
Downstream 4 7 489.00 MHz -0.90 dBmV 38.61 dB 256QAM 150795497 1863 11094
Downstream 5 8 495.00 MHz -1.90 dBmV 38.98 dB 256QAM 152232999 1534 10403
Downstream 6 10 513.00 MHz -2.20 dBmV 38.98 dB 256QAM 152365509 1569 10591
Downstream 7 11 519.00 MHz -1.50 dBmV 38.98 dB 256QAM 153353142 2247 12958
Downstream 8 12 525.00 MHz -3.30 dBmV 38.61 dB 256QAM 154188731 2101 11150
Downstream 9 13 531.00 MHz -2.30 dBmV 38.61 dB 256QAM 125826990 2532 12593
Downstream 10 14 537.00 MHz -3.30 dBmV 38.98 dB 256QAM 115525542 1713 13553
Downstream 11 15 543.00 MHz -2.80 dBmV 38.61 dB 256QAM 114935514 2325 12054
Downstream 12 16 549.00 MHz -2.50 dBmV 38.98 dB 256QAM 115095765 1980 12264
Downstream 13 17 555.00 MHz -3.00 dBmV 38.61 dB 256QAM 125110281 2091 12077
Downstream 14 18 561.00 MHz -2.00 dBmV 38.98 dB 256QAM 117340411 2074 12187
Downstream 15 19 567.00 MHz -3.70 dBmV 38.98 dB 256QAM 114678348 1872 10993
Downstream 16 20 573.00 MHz -2.10 dBmV 38.98 dB 256QAM 115551745 1844 11562
Downstream 17 21 579.00 MHz -3.20 dBmV 38.61 dB 256QAM 153324863 2056 9163
Downstream 18 22 585.00 MHz -2.50 dBmV 38.61 dB 256QAM 178994679 2154 12910
Downstream 19 23 591.00 MHz -3.00 dBmV 37.64 dB 256QAM 174330189 1546 9387
Downstream 20 24 597.00 MHz -3.60 dBmV 38.61 dB 256QAM 175173497 1331 10557
Downstream 21 25 603.00 MHz -3.10 dBmV 38.61 dB 256QAM 152996190 1681 7800
Downstream 22 26 609.00 MHz -3.90 dBmV 38.61 dB 256QAM 179017811 1830 12229
Downstream 23 27 615.00 MHz -2.10 dBmV 38.98 dB 256QAM 177140761 1393 8418
Downstream 24 28 621.00 MHz -3.90 dBmV 38.61 dB 256QAM 241984796 2366 7739
Downstream 25 29 627.00 MHz -3.10 dBmV 37.64 dB 256QAM 7767152619 1993 11312
Downstream 26 30 633.00 MHz -3.90 dBmV 37.36 dB 256QAM 212587640 1886 10056
Downstream 27 31 639.00 MHz -3.50 dBmV 37.64 dB 256QAM 212186149 1892 13024
Downstream 28 32 645.00 MHz -2.90 dBmV 37.64 dB 256QAM 211958242 1311 8165
Downstream 29 33 651.00 MHz -4.10 dBmV 37.64 dB 256QAM 4007833172 2209 10686
Downstream 30 34 657.00 MHz -3.30 dBmV 37.64 dB 256QAM 224496449 1168 8288
Downstream 31 35 663.00 MHz -5.50 dBmV 37.64 dB 256QAM 225951792 1418 8863
Reset FEC Counters
Downstream OFDM
FFT Type Channel Width(MHz) # of Active Subcarriers First Active Subcarrier(MHz) Last Active Subcarrier(MHz) Average RxMER(dB)
Pilot PLC Data
Downstream 2 4K 82 1640 673 754 43 38 37
Upstream QAM
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 1 35.80 MHz 36.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 16.60 MHz 37.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 3 23.00 MHz 36.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 2 29.40 MHz 36.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

[Prock2020]

My apologies -

Downstream QAM

	DCID	Freq	Power	SNR	Modulation	Octets	Correcteds	Uncorrectables
Downstream 1	9	507.00 MHz	-0.40 dBmV	38.61 dB	256QAM	64108053	214	962
Downstream 2	6	483.00 MHz	-1.90 dBmV	40.37 dB	256QAM	705497	124	1061
Downstream 3	7	489.00 MHz	-0.70 dBmV	38.98 dB	256QAM	547454	96	989
Downstream 4	8	495.00 MHz	-1.50 dBmV	38.98 dB	256QAM	417501	115	991
Downstream 5	10	513.00 MHz	-0.90 dBmV	38.61 dB	256QAM	395707	114	1071
Downstream 6	11	519.00 MHz	-0.50 dBmV	38.61 dB	256QAM	506951	107	1082
Downstream 7	12	525.00 MHz	-2.40 dBmV	38.98 dB	256QAM	385365	15	39
Downstream 8	13	531.00 MHz	-1.40 dBmV	38.98 dB	256QAM	389202	67	1104
Downstream 9	14	537.00 MHz	-2.50 dBmV	38.61 dB	256QAM	330845	244	951
Downstream 10	15	543.00 MHz	-2.30 dBmV	38.61 dB	256QAM	353700	122	932
Downstream 11	16	549.00 MHz	-2.30 dBmV	38.61 dB	256QAM	322014	227	1042
Downstream 12	17	555.00 MHz	-2.90 dBmV	38.61 dB	256QAM	281641	90	999
Downstream 13	18	561.00 MHz	-2.10 dBmV	38.98 dB	256QAM	318986	113	1074
Downstream 14	19	567.00 MHz	-3.70 dBmV	38.98 dB	256QAM	327973	101	1162
Downstream 15	20	573.00 MHz	-2.30 dBmV	38.61 dB	256QAM	451275	105	1155
Downstream 16	21	579.00 MHz	-3.40 dBmV	38.61 dB	256QAM	30190770	153	991
Downstream 17	22	585.00 MHz	-2.60 dBmV	38.61 dB	256QAM	624131	11	46
Downstream 18	23	591.00 MHz	-3.20 dBmV	37.36 dB	256QAM	538208	377	768
Downstream 19	24	597.00 MHz	-3.70 dBmV	38.61 dB	256QAM	472235	113	910
Downstream 20	25	603.00 MHz	-3.20 dBmV	38.61 dB	256QAM	31084656	13	48
Downstream 21	26	609.00 MHz	-4.20 dBmV	38.61 dB	256QAM	503958	98	1132
Downstream 22	27	615.00 MHz	-2.30 dBmV	38.61 dB	256QAM	522390	246	899
Downstream 23	28	621.00 MHz	-4.10 dBmV	37.36 dB	256QAM	945567	132	1027
Downstream 24	29	627.00 MHz	-3.40 dBmV	37.36 dB	256QAM	739354	137	983
Downstream 25	30	633.00 MHz	-4.10 dBmV	37.36 dB	256QAM	1216078	88	1056
Downstream 26	31	639.00 MHz	-3.80 dBmV	37.64 dB	256QAM	1112770	106	925
Downstream 27	32	645.00 MHz	-3.20 dBmV	37.64 dB	256QAM	1356864	72	1077
Downstream 28	33	651.00 MHz	-4.40 dBmV	37.64 dB	256QAM	932312	128	1022
Downstream 29	34	657.00 MHz	-3.50 dBmV	37.64 dB	256QAM	1220115	158	995
Downstream 30	35	663.00 MHz	-5.60 dBmV	37.64 dB	256QAM	1333426	109	1033
Downstream 31	36	669.00 MHz	-4.40 dBmV	37.36 dB	256QAM	1419106	22	42

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Reset FEC Counters

Bottom of Form

Downstream OFDM

	FFT Type	Channel Width(MHz)	# of Active Subcarriers	First Active Subcarrier(MHz)	Last Active Subcarrier(MHz)	Average RxMER(dB)
						Pilot	PLC	Data
Downstream 2	4K	82	1640	673	754	42	38	36

Upstream QAM

	UCID	Freq	Power	Channel Type	Symbol Rate	Modulation
Upstream 1	1	35.80 MHz	36.25 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 2	4	16.60 MHz	38.00 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 3	3	23.00 MHz	36.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM
Upstream 4	2	29.40 MHz	35.75 dBmV	DOCSIS2.0 (ATDMA)	5120 kSym/s	64QAM

DOCSIS(CM) Events

Date Time	Event ID	Event Level	Description
12/31/1969 19:01	84020100	4	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 19:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
5/31/2020 23:05	90000000	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
5/31/2020 23:59	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 0:21	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 0:21	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 0:27	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 0:27	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 3:30	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 3:30	82001100	5	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 4:15	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 5:33	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 5:33	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 15:20	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 15:22	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 15:22	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 15:29	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 16:10	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 16:18	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 19:10	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 19:10	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 20:38	82001100	5	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 22:08	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/1/2020 23:33	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 7:08	84020200	5	Lost MDD Timeout;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 7:28	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 7:43	84020200	5	Lost MDD Timeout;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 19:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 19:01	82001100	5	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 7:53	90000000	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 8:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 8:01	82001200	5	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 8:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
6/2/2020 8:03	82001100	5	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Prock20201]

spent an hour on chat and was fed all this hype about my issue being escalated and a technician will be out. Hear nothing all day, have to call and find out nothing has been done. I don't understand how a support system can get away with lying to people like that.