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RNG-RSP and T3 - all connections are as good as they can be

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Regular Visitor

RNG-RSP and T3 - all connections are as good as they can be

I have recently upgraded to gigabit and still struggling with loss of connection while teleworking. After replacing the coax with quad shield connected to a 2 way splitter one direct to a T25, im starting to run out of fixes here. SNR and power seems stable. I'm not getting very far with support - could a tech look and see if my neighborhood is saturated, or if its possible from connection statistics that I do in fact have a bad drop or something?

Downstream 1 36 669.00 MHz -4.20 dBmV 37.36 dB 256QAM 222684471 1827 10729
Downstream 2 9 507.00 MHz -1.30 dBmV 38.61 dB 256QAM 4087542417 2107 14334
Downstream 3 6 483.00 MHz -2.10 dBmV 40.37 dB 256QAM 151665143 2278 11336
Downstream 4 7 489.00 MHz -0.90 dBmV 38.61 dB 256QAM 150795497 1863 11094
Downstream 5 8 495.00 MHz -1.90 dBmV 38.98 dB 256QAM 152232999 1534 10403
Downstream 6 10 513.00 MHz -2.20 dBmV 38.98 dB 256QAM 152365509 1569 10591
Downstream 7 11 519.00 MHz -1.50 dBmV 38.98 dB 256QAM 153353142 2247 12958
Downstream 8 12 525.00 MHz -3.30 dBmV 38.61 dB 256QAM 154188731 2101 11150
Downstream 9 13 531.00 MHz -2.30 dBmV 38.61 dB 256QAM 125826990 2532 12593
Downstream 10 14 537.00 MHz -3.30 dBmV 38.98 dB 256QAM 115525542 1713 13553
Downstream 11 15 543.00 MHz -2.80 dBmV 38.61 dB 256QAM 114935514 2325 12054
Downstream 12 16 549.00 MHz -2.50 dBmV 38.98 dB 256QAM 115095765 1980 12264
Downstream 13 17 555.00 MHz -3.00 dBmV 38.61 dB 256QAM 125110281 2091 12077
Downstream 14 18 561.00 MHz -2.00 dBmV 38.98 dB 256QAM 117340411 2074 12187
Downstream 15 19 567.00 MHz -3.70 dBmV 38.98 dB 256QAM 114678348 1872 10993
Downstream 16 20 573.00 MHz -2.10 dBmV 38.98 dB 256QAM 115551745 1844 11562
Downstream 17 21 579.00 MHz -3.20 dBmV 38.61 dB 256QAM 153324863 2056 9163
Downstream 18 22 585.00 MHz -2.50 dBmV 38.61 dB 256QAM 178994679 2154 12910
Downstream 19 23 591.00 MHz -3.00 dBmV 37.64 dB 256QAM 174330189 1546 9387
Downstream 20 24 597.00 MHz -3.60 dBmV 38.61 dB 256QAM 175173497 1331 10557
Downstream 21 25 603.00 MHz -3.10 dBmV 38.61 dB 256QAM 152996190 1681 7800
Downstream 22 26 609.00 MHz -3.90 dBmV 38.61 dB 256QAM 179017811 1830 12229
Downstream 23 27 615.00 MHz -2.10 dBmV 38.98 dB 256QAM 177140761 1393 8418
Downstream 24 28 621.00 MHz -3.90 dBmV 38.61 dB 256QAM 241984796 2366 7739
Downstream 25 29 627.00 MHz -3.10 dBmV 37.64 dB 256QAM 7767152619 1993 11312
Downstream 26 30 633.00 MHz -3.90 dBmV 37.36 dB 256QAM 212587640 1886 10056
Downstream 27 31 639.00 MHz -3.50 dBmV 37.64 dB 256QAM 212186149 1892 13024
Downstream 28 32 645.00 MHz -2.90 dBmV 37.64 dB 256QAM 211958242 1311 8165
Downstream 29 33 651.00 MHz -4.10 dBmV 37.64 dB 256QAM 4007833172 2209 10686
Downstream 30 34 657.00 MHz -3.30 dBmV 37.64 dB 256QAM 224496449 1168 8288
Downstream 31 35 663.00 MHz -5.50 dBmV 37.64 dB 256QAM 225951792 1418 8863
Reset FEC Counters
Downstream OFDM
FFT Type Channel Width(MHz) # of Active Subcarriers First Active Subcarrier(MHz) Last Active Subcarrier(MHz) Average RxMER(dB)
Pilot PLC Data
Downstream 2 4K 82 1640 673 754 43 38 37
Upstream QAM
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 1 35.80 MHz 36.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 16.60 MHz 37.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 3 23.00 MHz 36.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 2 29.40 MHz 36.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Highlighted
Regular Visitor

Re: RNG-RSP and T3 - all connections are as good as they can be

My apologies -

 

 

Downstream QAM

 

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables

Downstream 1

9

507.00 MHz

-0.40 dBmV

38.61 dB

256QAM

64108053

214

962

Downstream 2

6

483.00 MHz

-1.90 dBmV

40.37 dB

256QAM

705497

124

1061

Downstream 3

7

489.00 MHz

-0.70 dBmV

38.98 dB

256QAM

547454

96

989

Downstream 4

8

495.00 MHz

-1.50 dBmV

38.98 dB

256QAM

417501

115

991

Downstream 5

10

513.00 MHz

-0.90 dBmV

38.61 dB

256QAM

395707

114

1071

Downstream 6

11

519.00 MHz

-0.50 dBmV

38.61 dB

256QAM

506951

107

1082

Downstream 7

12

525.00 MHz

-2.40 dBmV

38.98 dB

256QAM

385365

15

39

Downstream 8

13

531.00 MHz

-1.40 dBmV

38.98 dB

256QAM

389202

67

1104

Downstream 9

14

537.00 MHz

-2.50 dBmV

38.61 dB

256QAM

330845

244

951

Downstream 10

15

543.00 MHz

-2.30 dBmV

38.61 dB

256QAM

353700

122

932

Downstream 11

16

549.00 MHz

-2.30 dBmV

38.61 dB

256QAM

322014

227

1042

Downstream 12

17

555.00 MHz

-2.90 dBmV

38.61 dB

256QAM

281641

90

999

Downstream 13

18

561.00 MHz

-2.10 dBmV

38.98 dB

256QAM

318986

113

1074

Downstream 14

19

567.00 MHz

-3.70 dBmV

38.98 dB

256QAM

327973

101

1162

Downstream 15

20

573.00 MHz

-2.30 dBmV

38.61 dB

256QAM

451275

105

1155

Downstream 16

21

579.00 MHz

-3.40 dBmV

38.61 dB

256QAM

30190770

153

991

Downstream 17

22

585.00 MHz

-2.60 dBmV

38.61 dB

256QAM

624131

11

46

Downstream 18

23

591.00 MHz

-3.20 dBmV

37.36 dB

256QAM

538208

377

768

Downstream 19

24

597.00 MHz

-3.70 dBmV

38.61 dB

256QAM

472235

113

910

Downstream 20

25

603.00 MHz

-3.20 dBmV

38.61 dB

256QAM

31084656

13

48

Downstream 21

26

609.00 MHz

-4.20 dBmV

38.61 dB

256QAM

503958

98

1132

Downstream 22

27

615.00 MHz

-2.30 dBmV

38.61 dB

256QAM

522390

246

899

Downstream 23

28

621.00 MHz

-4.10 dBmV

37.36 dB

256QAM

945567

132

1027

Downstream 24

29

627.00 MHz

-3.40 dBmV

37.36 dB

256QAM

739354

137

983

Downstream 25

30

633.00 MHz

-4.10 dBmV

37.36 dB

256QAM

1216078

88

1056

Downstream 26

31

639.00 MHz

-3.80 dBmV

37.64 dB

256QAM

1112770

106

925

Downstream 27

32

645.00 MHz

-3.20 dBmV

37.64 dB

256QAM

1356864

72

1077

Downstream 28

33

651.00 MHz

-4.40 dBmV

37.64 dB

256QAM

932312

128

1022

Downstream 29

34

657.00 MHz

-3.50 dBmV

37.64 dB

256QAM

1220115

158

995

Downstream 30

35

663.00 MHz

-5.60 dBmV

37.64 dB

256QAM

1333426

109

1033

Downstream 31

36

669.00 MHz

-4.40 dBmV

37.36 dB

256QAM

1419106

22

42

 

Top of Form

Reset FEC Counters

Bottom of Form

Downstream OFDM

 

FFT Type

Channel Width(MHz)

# of Active Subcarriers

First Active Subcarrier(MHz)

Last Active Subcarrier(MHz)

Average RxMER(dB)

Pilot

PLC

Data

Downstream 2

4K

82

1640

673

754

42

38

36

 

 

Upstream QAM

 

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation

Upstream 1

1

35.80 MHz

36.25 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 2

4

16.60 MHz

38.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 3

3

23.00 MHz

36.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

Upstream 4

2

29.40 MHz

35.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM

 

 

DOCSIS(CM) Events

 

Date Time

Event ID

Event Level

Description

12/31/1969 19:01

84020100

4

Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

12/31/1969 19:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

5/31/2020 23:05

90000000

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

5/31/2020 23:59

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 0:21

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 0:21

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 0:27

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 0:27

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 3:30

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 3:30

82001100

5

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 4:15

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 5:33

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 5:33

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 15:20

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 15:22

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 15:22

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 15:29

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 16:10

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 16:18

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 19:10

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 19:10

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 20:38

82001100

5

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 22:08

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/1/2020 23:33

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 7:08

84020200

5

Lost MDD Timeout;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 7:28

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 7:43

84020200

5

Lost MDD Timeout;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

12/31/1969 19:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

12/31/1969 19:01

82001100

5

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 7:53

90000000

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 8:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 8:01

82001200

5

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 8:01

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

6/2/2020 8:03

82001100

5

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=null;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Highlighted
Regular Visitor

Re: RNG-RSP and T3 - all connections are as good as they can be

spent an hour on chat and was fed all this hype about my issue being escalated and a technician will be out. Hear nothing all day, have to call and find out nothing has been done. I don't understand how a support system can get away with lying to people like that.