is there a possibility that re-provisioning a modem could sever a modem with a weak downlink signal? I've been offered to have them re provision, but am afraid it may cause more problems. at least right now im getting packet loss but i am getting by working remotely. i would be in big trouble if they couldn't get me reconnected because i have to work through team viewer.
Are they the same thing?
When the automated system sends a reset signal. Is it reprovisioning?
No, it is not. It's just a remote power cycle of your modem operation and reloading of the modem's firmware load. It does not change / correct any of their backhaul database provisioning data.