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Problem with my internet speeds (gigabit)

Luigi8503
Frequent Visitor

Problem with my internet speeds (gigabit)

Hello all,

I am having an issue with my internet speeds recently. Our setup has been running fine for the past year and I haven’t had any network changes.

I have an SB8200 modem and I run Ubiquiti network in our apartment. During the past month I have noticed my internet speeds degraded dramatically. Enough that my modem does not detect gigabit speeds downstream (blue light) and it shows a green light. I test my wired speeds and I end up getting about ~600Mbps when this happens. When everything works fine I get about ~900+.

From my understanding and checking my SB8200 modem, my signal levels might be our of spec. I haven’t gotten the signal levels when the light goes green on my downstream, but from the documentation it seems my upload is actually outside acceptable levels.

I have a tech coming out on Thursday but I am not sure what I need to tell him to test or do if my modem is not receiving the signal within specs. What should I let him know?

Here are my current signal levels from SB8200:

Downstream:
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
4 Locked QAM256 405000000 Hz 9.6 dBmV 42.6 dB 0 0
5 Locked QAM256 411000000 Hz 10.0 dBmV 42.8 dB 0 0
6 Locked QAM256 417000000 Hz 10.2 dBmV 42.7 dB 0 0
7 Locked QAM256 423000000 Hz 10.4 dBmV 42.9 dB 0 0
8 Locked QAM256 429000000 Hz 10.7 dBmV 42.8 dB 0 0
9 Locked QAM256 435000000 Hz 11.1 dBmV 42.9 dB 0 0
10 Locked QAM256 441000000 Hz 11.0 dBmV 43.0 dB 0 0
11 Locked QAM256 447000000 Hz 10.9 dBmV 42.7 dB 0 0
12 Locked QAM256 453000000 Hz 10.4 dBmV 42.6 dB 0 0
13 Locked QAM256 459000000 Hz 10.0 dBmV 42.5 dB 0 0
14 Locked QAM256 465000000 Hz 9.7 dBmV 42.5 dB 0 0
15 Locked QAM256 471000000 Hz 9.1 dBmV 42.2 dB 0 0
16 Locked QAM256 477000000 Hz 9.0 dBmV 42.1 dB 0 0
17 Locked QAM256 483000000 Hz 8.8 dBmV 42.2 dB 0 0
18 Locked QAM256 489000000 Hz 8.7 dBmV 42.0 dB 0 0
19 Locked QAM256 495000000 Hz 9.0 dBmV 42.1 dB 0 0
20 Locked QAM256 507000000 Hz 9.8 dBmV 42.3 dB 0 0
21 Locked QAM256 513000000 Hz 10.0 dBmV 42.3 dB 0 0
22 Locked QAM256 519000000 Hz 10.4 dBmV 42.4 dB 0 0
23 Locked QAM256 525000000 Hz 10.3 dBmV 42.2 dB 0 0
24 Locked QAM256 531000000 Hz 10.3 dBmV 42.2 dB 0 0
25 Locked QAM256 537000000 Hz 10.3 dBmV 42.3 dB 0 0
26 Locked QAM256 543000000 Hz 9.7 dBmV 41.9 dB 0 0
27 Locked QAM256 549000000 Hz 9.6 dBmV 41.9 dB 0 0
28 Locked QAM256 555000000 Hz 9.3 dBmV 41.6 dB 0 0
29 Locked QAM256 561000000 Hz 9.2 dBmV 41.6 dB 0 0
30 Locked QAM256 567000000 Hz 9.4 dBmV 41.5 dB 0 0
31 Locked QAM256 573000000 Hz 9.6 dBmV 41.5 dB 0 0
32 Locked QAM256 579000000 Hz 10.0 dBmV 41.7 dB 0 0
33 Locked QAM256 585000000 Hz 9.9 dBmV 41.6 dB 0 0
34 Locked QAM256 591000000 Hz 9.8 dBmV 41.7 dB 0 0
48 Locked Other 850000000 Hz 5.8 dBmV 38.0 dB 240420109 0

Upstream:
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 41.0 dBmV
2 2 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 41.0 dBmV
3 3 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 40.0 dBmV
4 4 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 39.0 dBmV
5 5 Locked SC-QAM Upstream 40400000 Hz 1600000 Hz 36.0 dBmV
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Forgot to mention that I reset my modem today as well from the recommendation from phone support. Thanks.
ComcastAmira
Official Employee

Re: Problem with my internet speeds (gigabit)

Hello @Luigi8503, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and I can imagine how inconvenient it has been, experiencing the decrease in speeds. I know how important it is to receive the speeds you're paying for, so I am happy to hear you have a tech coming out. The tech will know what to check upon arriving and it's also helpful to provide them with information about the issues you have been noticing, the signal levels you have gathered, and any pertinent information you have gathered that could be beneficial to getting this issue resolved. 

 

I would be more than happy to take a look on my end and leave any needed notes for the tech visit. As well as, follow up after the visit to see how everything went. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


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Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Thank you. I PMd you.

 

I am getting a lot of these errors in my modem logs:

 

02/17/2021 12:24740101006"CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 12:23740101006"CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 12:21740101006"CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 12:20740101006"CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 12:03740101006"CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Here is my downstream updated signal. Right now, my modem shows a green light on the downstream instead of blue which indicates a gigabit connection:

 

Channel IDLock StatusModulationFrequencyPowerSNR/MERCorrectedUncorrectables
20LockedQAM256507000000 Hz9.3 dBmV42.1 dB00
17LockedQAM256483000000 Hz8.4 dBmV42.0 dB00
18LockedQAM256489000000 Hz8.2 dBmV41.8 dB00
19LockedQAM256495000000 Hz8.6 dBmV42.1 dB00
21LockedQAM256513000000 Hz9.5 dBmV42.1 dB00
22LockedQAM256519000000 Hz9.9 dBmV42.1 dB00
23LockedQAM256525000000 Hz9.9 dBmV42.2 dB00
24LockedQAM256531000000 Hz9.9 dBmV42.2 dB00
25LockedQAM256537000000 Hz10.0 dBmV42.2 dB00
26LockedQAM256543000000 Hz9.3 dBmV41.9 dB00
27LockedQAM256549000000 Hz9.3 dBmV41.6 dB00
28LockedQAM256555000000 Hz9.1 dBmV41.6 dB00
29LockedQAM256561000000 Hz8.9 dBmV41.3 dB00
30LockedQAM256567000000 Hz9.2 dBmV41.5 dB00
31LockedQAM256573000000 Hz9.4 dBmV41.5 dB00
32LockedQAM256579000000 Hz9.7 dBmV41.7 dB00
33LockedQAM256585000000 Hz9.7 dBmV41.5 dB00
34LockedQAM256591000000 Hz9.5 dBmV41.5 dB00
35LockedQAM256597000000 Hz9.2 dBmV41.5 dB00
36LockedQAM256603000000 Hz9.1 dBmV41.4 dB00
37LockedQAM256609000000 Hz8.9 dBmV41.4 dB00
38LockedQAM256615000000 Hz8.7 dBmV41.4 dB00
39LockedQAM256621000000 Hz8.4 dBmV41.3 dB10
40LockedQAM256627000000 Hz8.0 dBmV41.3 dB20
41LockedQAM256633000000 Hz7.9 dBmV41.3 dB00
42LockedQAM256639000000 Hz7.7 dBmV41.3 dB00
43LockedQAM256645000000 Hz7.6 dBmV41.2 dB00
44LockedQAM256651000000 Hz7.2 dBmV41.0 dB00
45LockedQAM256681000000 Hz6.4 dBmV41.0 dB10431622
46LockedQAM256687000000 Hz6.7 dBmV40.9 dB00
47LockedQAM256693000000 Hz6.7 dBmV41.0 dB00
48LockedOther850000000 Hz5.3 dBmV37.8 dB11441614800
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Here is my updated upstream signal:

ChannelChannel IDLock StatusUS Channel TypeFrequencyWidthPower
11LockedSC-QAM Upstream16400000 Hz6400000 Hz42.0 dBmV
22LockedSC-QAM Upstream22800000 Hz6400000 Hz41.0 dBmV
33LockedSC-QAM Upstream29200000 Hz6400000 Hz41.0 dBmV
44LockedSC-QAM Upstream35600000 Hz6400000 Hz40.0 dBmV
55LockedSC-QAM Upstream40400000 Hz1600000 Hz37.0 dBmV
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Here are my event logs after rebooting the modem:

02/17/2021 15:43740101006"CM-STATUS message sent. Event Type Code: 4; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42740101006"CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42840203005"MDD message timeout;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42740101006"CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42840005003"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42670616006"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42680011023"Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 15:42730402003"TLV-11 - Illegal Set operation failed;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:0024366940666"Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00820002003"No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00840001003"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 00:26680011023"Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 00:26730402003"TLV-11 - Illegal Set operation failed;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00820002003"No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00840001003"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 00:2524366940443"Resetting the cable modem due to docsDevResetNow"
02/17/2021 00:17840005003"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 00:16680011023"Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/17/2021 00:16730402003"TLV-11 - Illegal Set operation failed;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:02820002003"No Ranging Response received - T3 time-out;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01840001003"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Can anyone from Xfinity chime in and see if my above signal and error log look fine? Thanks.

ComcastRayana
Official Employee

Re: Problem with my internet speeds (gigabit)

Hello, @Luigi8503! I wanted to let you know I sent you a Private Message back about your service. 


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Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Thank you.
ComcastChe
Official Employee

Re: Problem with my internet speeds (gigabit)

You're welcome! We look forward to chatting with you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Today, the technician came too early while I was working and in a work meeting. I made the appointment for later in the day for that exact reason. I couldn’t have him work on my system.

My modem again lost gigabit speed this morning and my modem logs are getting filled up with the following errors:

Date Time Event ID Event Level Description
02/18/2021 11:12 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 11:11 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 10:01 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 09:28 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 09:27 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:33 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:32 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:31 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:31 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:28 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:27 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:26 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:25 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:25 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
02/18/2021 08:23 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=b0:da:f9:2b:44:b9;CMTS-MAC=00:01:5c:62:1c:94;CM-QOS=1.1;CM-VER=3.1;"
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

The error logs keep coming consistently. I’m disappointed that the technician did not come at the time I scheduled it. Now I have to wait again and the wait time for phone support is over an hour.
Luigi8503
Frequent Visitor

Re: Problem with my internet speeds (gigabit)

Yesterday Xfinity called me and left this message but I guess what ever they fixed did not fix my issue:

“Hello this is Comcast we are calling to advise you that our technicians identified an issue in your neighborhood that may have caused the service issue that you reported we would like you to know that this issue has been resolved and that you may know longer need this service appointment that you have on Thursday, February 18 between 12 noon and 2 PM if your services are restored and you no longer need your appointment please call us back at 800-964-7573 to cancel your appointment thank you for choosing Comcast…”