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Printer unable to connect to XB7 router.

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New Poster

Printer unable to connect to XB7 router.

I have Canon D570 with wireless printer capability. I have no issue to wirelessly connect to Apple Airport Extreme and able to use Airprint. As i upgraded to xfi gateway XB7, printer unable to connect to router (With SSID, WPS manual or WPS Pin methods). I have even tried to enable "device discovery" but the printer is still unable to connect. Anyone else has similar issue and solutions? Thanks. 

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Diamond Problem Solver

Re: Printer unable to connect to XB7 router.

Try splitting your networks up and try again

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New Poster

Re: Printer unable to connect to XB7 router.

@CCAndrew , thank you for your suggestion. After splitting the network, my printer can connect to the router again. Cheers !🍻

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Frequent Visitor

Re: Printer unable to connect to XB7 router.

installed XB7 and both HP wireless printer stopped working, also my Levitron smart home switches also quit, tech said WIFI6 was the cause and when he turned it off within in 5 min my smart home switches started to work, then realized printers still not working, called back and tech pushed latest firmware/patches and it crashed my gateway, he could not get wifi back on-line, had to return to Comcast office and installed by own router again, everything now works, no issues with printers, no issues with smart home devices... XB7 not ready for prime time and wasted many house of my time on with tech support and the crazy chat service they abandon after starting a conversation with you! Did it 3x to me, so sad people dont care. Must count as a transation so they initiate then dump you.

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New Poster

Re: Printer unable to connect to XB7 router.

How do I split my networks up?

All I wanted to do is ADD back to the new router my direct connceted (by ehternet) printer.

I am still also using the wireless capabilities. I am confused.