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Power outage because of TX storm and now no service.

jrsharp21
Frequent Visitor

Power outage because of TX storm and now no service.

I live in South Texas where we just had the bad winter storm. On Monday morning woke up to a few inches of snow and freezing temps. Xfinity working fine and then our power got shut off around noon that day during the rolling black outs. Power came back around 1am. But we have had no Xfinity service at all. No internet, no tv. All of the neighbors who have Xfinity has said they have no service either. Everyone has called Xfinity and they said there are no outages in our area. Obviously that is not the case. There is an outage shown about 2 miles away. I am guessing they have to be related. But Comcast keeps wanting to keep checking modems. Myself and the other neighbors are now stuck and frustrated. Can’t log in to work while our service is down. Not sure what else to do since the issue is not being acknowledged.
sabretooth
Problem Solver

Re: Power outage because of TX storm and now no service.

It will probably be out for days... a lot of days.

juser
New Poster

Re: Power outage because of TX storm and now no service.

i also had a power outage for 48+ hours. When it finally restored today, my xfinity internet was working for ~ 1 hour. Then it cut off and stopped for good. We cant change our electricity and water providers, but we can change our service provider.