Poor tech support

faulkjoshua · ‎08-03-2020

Is anyone else having poor technical support by Xfinity? My internet service has been poor and trying to get someone out to look at it is almost impossible. Hour log waits on the phon and the endless restting of routers is getting old.

I currently pay for a 600mb service and get 12mb. Router company says it is the input signal and I cant get anyone out to look at it.

I guess its time to go with ATT.

EG · ‎08-04-2020

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

Poor tech support

Re: Poor tech support