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Please please help me find the answer!

Frequent Visitor

Please please help me find the answer!

This is really long, I apologize in advance and thank you if you can help me! A person I know had all of my information while I was Hospitalized, 2 years ago, Social,Drivers license, phone, WiFi information and keys to my home. Since then every phone or device I have had has been hacked and all my accounts online compromised. We are going to court in Jan. for stalking and phone hacking/ hijacking, but I still can’t stop him, and it’s coming thru the router/ modem I believe.
I have exchanged router modem 4 times, I have talked over and over to Xfinity and either no one knows anything at all about why my router shows up as with a vendor as Technicolor sometimes Xerox Corporation, or sometimes they tell me they will call me back and don’t, even to the point of giving me fake information.Ai have had 3 tech to my home still no one can help find the problem!
This is the deal I think my Upnp on (the gateway)no matter how I try to secure it , the button on the upnp gets turned to enabled after I disable, and a IP address shows up as one I’m using, gives me information after look ing It up takes me to websites that read, HaHa you have been diverted,
or apple open source,
or github!
On researching Upnp more this shows up.
http://10.0.0.1:49152/IGDdevicedesc_brlan0.xml ?????
I disconnected the PS4 and Apple TV from the router, still the information is there!

Last night a report online states the dns was no where to be found, what ever that is, and many times online my 5th phone since 2018 reports a server cannot be found.
Today a conversation started with the xfinity app bot reports,
I do not have internet service with Comcast! (Ummm for 18 years I have)One hour later the tech, straightens it out but has no answers to what’s happening.
In the store, the staff of xfinity, tell me they were responsible for sales and know nothing about gateway or security, and can’t help with that! I reported this, along with the strange IP address, nothing but more explaining to XFINITY, where I go in circles,I feel a child 10 years old could be of more help!
My question is if I buy my own router will I be able to secure router and gateway better?
I spent thousands of dollars already on phones one by one they are still compromised. I am desperatee to find answers, I can understand, as I read so much online but I don’t understand how to end this nightmare!
Thank you, anyone who can please help!
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Contributor

Re: Please please help me find the answer!

I am no expert, but it seems they may have put key logger program on your computer if they had access to it, what it does is send to them all the key strokes you make, you type in a password and they have it. That can be a way to access your online accounts. There are free virus programs you can use to scan your computer. Since they had access to your house, they might have installed some surveillance equipment to spy on you. Just guessing on my part

Frequent Visitor

Re: Please please help me find the answer!

Thank you! I’m on that right nowSmiley Happy