I am having issues connecting the Blink Sync Module ( for security camera ) to xFi. I ran a trace as suggested by Blink Support and when they reviewed the results, they found out that the ping time from the router to the External Network Connection took 40ms. I have the screen image to show proof.They said the ping time should not exceed 20 - 30 ms.
I have been trying to get help through online chat. Until now, I am still having issues.
Can I please have someone from the real Technical Support help me ? Is there an issue with the xFi Gateway that I got ? Is there an issue with the antenna ?