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emaurice
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Tuesday, October 13th, 2020 6:00 AM

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Periodic Disconnect: Need reboot to regain connectivity

I own a Arris T25.  Every few days, I wake up to find no Internet connection.  I have to restart the modem to regain service. Event logs and Status information below.

 

Date TimeEvent IDEvent LevelDescription
9/29/2020 9:29820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 10:07820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 16:47820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 18:04820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 21:16820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820011005RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 21:19900000005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 21:19820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 23:01820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/29/2020 23:58820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
9/30/2020 20:24820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/1/2020 0:56820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/1/2020 9:03820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/1/2020 9:37820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/1/2020 23:57840202005Lost MDD Timeout;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/2/2020 0:00900000005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/2/2020 0:00820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/6/2020 23:10840202005Lost MDD Timeout;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820011005RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/6/2020 23:13900000005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/6/2020 23:13820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/7/2020 12:11820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/7/2020 16:31820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 2:42820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 6:43820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 11:56840202005Lost MDD Timeout;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 13:43820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 13:50840202005Lost MDD Timeout;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820011005RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 15:15900000005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/9/2020 15:15820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:43820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:44820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:44820011005RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:44820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:48820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:48820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:48820011005RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:48820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:55840005003SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:55840202005Lost MDD Timeout;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/12/2020 23:57840005003SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/13/2020 1:57820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820002003No Ranging Response received - T3 time-out;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/31/1969 17:01820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/13/2020 6:02900000005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10/13/2020 6:02820012005RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=88:ef:16:6b:36:0d;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 PacketCable(MTA) Events

 

Date TimeEvent IDDescription
9/23/2020 5:2326MTA PROV: Successful!
9/23/2020 5:233Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
9/23/2020 5:233Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
9/27/2020 23:1716MTA TFTP: Successful
9/27/2020 23:174000951500Provisioning Complete
9/27/2020 23:1726MTA PROV: Successful!
9/27/2020 23:173Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
9/27/2020 23:173Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
9/29/2020 21:1916MTA TFTP: Successful
9/29/2020 21:194000951500Provisioning Complete
9/29/2020 21:1926MTA PROV: Successful!
9/29/2020 21:193Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
9/29/2020 21:193Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
10/2/2020 0:0116MTA TFTP: Successful
10/2/2020 0:014000951500Provisioning Complete
10/2/2020 0:0126MTA PROV: Successful!
10/2/2020 0:013Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/2/2020 0:013Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
10/6/2020 23:1316MTA TFTP: Successful
10/6/2020 23:134000951500Provisioning Complete
10/6/2020 23:1326MTA PROV: Successful!
10/6/2020 23:133Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/6/2020 23:133Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
10/9/2020 15:1616MTA TFTP: Successful
10/9/2020 15:164000951500Provisioning Complete
10/9/2020 15:1626MTA PROV: Successful!
10/9/2020 15:163Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/9/2020 15:163Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
10/13/2020 1:4765511SIP DNS Query Failure
10/13/2020 2:1465511SIP DNS Query Failure- Cleared
10/13/2020 3:2765511SIP DNS Query Failure
10/13/2020 4:1865527SIP Registration Timeout
10/13/2020 4:1865511SIP DNS Query Failure- Cleared
10/13/2020 4:1865527SIP Registration Timeout
10/13/2020 4:1965511SIP DNS Query Failure
10/13/2020 4:2065524SIP Network Failure
10/13/2020 4:2065510SIP pCSCF Discovery Failure
10/13/2020 4:2065511SIP DNS Query Failure- Cleared
10/13/2020 4:2065511SIP DNS Query Failure
10/13/2020 4:2065527SIP Registration Timeout- Cleared
10/13/2020 4:2065524SIP Network Failure- Cleared
10/13/2020 4:2065510SIP pCSCF Discovery Failure- Cleared
10/13/2020 5:1165527SIP Registration Timeout
10/13/2020 5:1165511SIP DNS Query Failure- Cleared
10/13/2020 5:1165527SIP Registration Timeout- Cleared
10/13/2020 6:0316MTA TFTP: Successful
10/13/2020 6:034000951500Provisioning Complete
10/13/2020 6:0326MTA PROV: Successful!
10/13/2020 6:033Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
10/13/2020 6:033Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS

 

 

Downstream QAM

 DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
Downstream 136609.00 MHz2.40 dBmV40.37 dB256QAM5008553300
Downstream 217489.00 MHz2.10 dBmV40.37 dB256QAM233782300
Downstream 318495.00 MHz2.00 dBmV40.95 dB256QAM252287200
Downstream 419507.00 MHz2.00 dBmV40.95 dB256QAM247439270
Downstream 520513.00 MHz2.30 dBmV40.37 dB256QAM2269666100
Downstream 621519.00 MHz2.50 dBmV40.37 dB256QAM254455300
Downstream 722525.00 MHz2.30 dBmV40.37 dB256QAM176473900
Downstream 823531.00 MHz2.80 dBmV40.37 dB256QAM202472100
Downstream 924537.00 MHz2.80 dBmV40.37 dB256QAM208765800
Downstream 1025543.00 MHz2.90 dBmV40.37 dB256QAM237908800
Downstream 1126549.00 MHz3.20 dBmV40.95 dB256QAM234368000
Downstream 1227555.00 MHz3.50 dBmV40.37 dB256QAM243705300
Downstream 1328561.00 MHz3.50 dBmV40.37 dB256QAM2510278200
Downstream 1429567.00 MHz3.50 dBmV40.37 dB256QAM270904600
Downstream 1530573.00 MHz3.60 dBmV40.37 dB256QAM247002000
Downstream 1631579.00 MHz3.30 dBmV40.37 dB256QAM269873400
Downstream 1732585.00 MHz3.60 dBmV40.95 dB256QAM201616300
Downstream 1833591.00 MHz3.20 dBmV40.37 dB256QAM244117300
Downstream 1934597.00 MHz3.10 dBmV40.37 dB256QAM215746100
Downstream 2035603.00 MHz3.00 dBmV40.37 dB256QAM231466700
Downstream 2137615.00 MHz2.90 dBmV40.37 dB256QAM187325500
Downstream 2238621.00 MHz2.60 dBmV38.98 dB256QAM237111390
Downstream 2339627.00 MHz2.80 dBmV38.98 dB256QAM2889788220
Downstream 2440633.00 MHz3.00 dBmV40.37 dB256QAM2447832120
Downstream 2541639.00 MHz2.20 dBmV40.37 dB256QAM2913609100
Downstream 2642645.00 MHz2.70 dBmV39.85 dB256QAM295658200
Downstream 2743651.00 MHz2.60 dBmV40.37 dB256QAM273113600
Downstream 2844657.00 MHz2.10 dBmV40.37 dB256QAM4693102000
Downstream 2945663.00 MHz2.30 dBmV40.37 dB256QAM287056500
Downstream 3046669.00 MHz1.80 dBmV40.37 dB256QAM275258100
Downstream 3147675.00 MHz2.20 dBmV40.37 dB256QAM307006000
Reset FEC Counters

Downstream OFDM

 FFT TypeChannel Width(MHz)# of Active SubcarriersFirst Active Subcarrier(MHz)Last Active Subcarrier(MHz)Average RxMER(dB)
PilotPLCData
Downstream 24K881760679766454139
 

Upstream QAM

 UCIDFreqPowerChannel TypeSymbol RateModulation
Upstream 1223.70 MHz34.00 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 2541.20 MHz40.25 dBmVDOCSIS2.0 (ATDMA)1280 kSym/s64QAM
Upstream 3436.50 MHz33.00 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 4330.10 MHz34.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
Upstream 5117.30 MHz33.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM

Upstream OFDM

 FFT TypeChannel Width(MHz)# of Active SubcarriersFirst Active Subcarrier(MHz)Last Active Subcarrier(MHz)Tx Power(dBmV)

 

 Status
System Uptime:0 d: 0 h: 14 m
Computers Detected:staticCPE(1), dynamicCPE(1)
CM Status:Telephony-Reg Complete
Time and Date:Tue 2020-10-13 06:15:10

 

 Interface Parameters
Interface NameProvisionedStateSpeed (Mbps)MAC address
LAN Port 1EnabledUp1000 (Full)88:EF:16:6B:36:0C
LAN Port 2EnabledDown-----88:EF:16:6B:36:0C
CABLEEnabledUp-----88:EF:16:6B:36:0D
MTAPassUp-----88:EF:16:6B:36:0E

 

 Diplexer
 Upstream RangeDownstream RangeCurrent Band Setting
Band 05 MHz-85 MHz108 MHz-1002 MHz 
Band 15 MHz-42 MHz108 MHz-1002 MHzX

Question

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Updated 

3 years ago

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LGILL703

New Poster

 • 

1 Message

4 years ago

I have this same modem and have the same issue with weekly/periodic reboots to regain connectivity.

 

How are you getting access to the logs?  I will pulll and compare with yours.

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0

emaurice

Frequent Visitor

 • 

20 Messages

4 years ago

How do you get to the log?

 

When you access the modem management page, typically https://192.168.100.1/cgi-bin/status_cgi

 

You need to click onto "event log" in the top menu bar.

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0

GeorgeX1

Contributor

 • 

31 Messages

4 years ago

OP:  Return the modem now if you still can. Beg, plead, and whine if you're past the return date.  Trust me.  Read all about my trials and pain with the T25 here: https://forums.xfinity.com/t5/Your-Home-Network/Internet-outage-at-the-same-time/m-p/3381118#M336782

 

"They" locked my thread, but since I replaced the T25 with a Netgear CM1150V, I have had 100% uptime (at least while I've been awake), never once woken up to a frozen/offline modem, less than 30 Correctables, no Uncorrectables, and only two entries in the log after 15 days of up time (per the modem).

 

My power levels and behavior were exactly like yours as you'll see in my thread.

 

The fact that Comcast still points customers to this modem is on them, but Arris is also putting out a dog of a product.

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