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Paying for 600 down, stuck at 30 for days

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rconjoe
Regular Visitor
‎03-27-2020 04:51 AM

Paying for 600 down, stuck at 30 for days

Paying for Extreme Pro plan because I work from home. It's a 600mbps down/20 up plan that I have never had any issues with and usually get 700/25 with all my wired devices. A few days ago I noticed that my download speeds absolutely tanked down to 30. I have hard reset every single device at every level of my network, inspected cables and configurations, and cannot find a problem.

 

I can't work while this is going on. Here are my modem statistics:

 

EDIT: links because posting images doesn't work:

Modem Status Snapshot 

Log 

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rconjoe
Regular Visitor
‎03-27-2020 04:54 AM

Re: Paying for 600 down, stuck at 30 for days

Boot Procedure 

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jweaver0312
Expert
‎03-27-2020 05:32 AM

Re: Paying for 600 down, stuck at 30 for days

What are you getting for an upload speed?

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rconjoe
Regular Visitor
‎03-27-2020 04:19 PM

Re: Paying for 600 down, stuck at 30 for days

20-25. This is normal.

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