rconjoe's profile

Regular Visitor

 • 

10 Messages

Friday, March 27th, 2020 1:00 AM

Closed

Paying for 600 down, stuck at 30 for days

Paying for Extreme Pro plan because I work from home. It's a 600mbps down/20 up plan that I have never had any issues with and usually get 700/25 with all my wired devices. A few days ago I noticed that my download speeds absolutely tanked down to 30. I have hard reset every single device at every level of my network, inspected cables and configurations, and cannot find a problem.

 

I can't work while this is going on. Here are my modem statistics:

 

EDIT: links because posting images doesn't work:

Modem Status Snapshot 

Log 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Regular Visitor

 • 

10 Messages

5 years ago

Expert

 • 

2.1K Messages

5 years ago

What are you getting for an upload speed?

Regular Visitor

 • 

10 Messages

5 years ago

20-25. This is normal.

forum icon

New to the Community?

Start Here