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Paying for 1000Mbp/s, getting 200

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New Poster

Paying for 1000Mbp/s, getting 200

Hi, I've had this issue since I upgraded from 300 to 1gig. At 300 I had max speeds 99% of the time, but since the upgrade I've never even come close to 1 gig, in fact getting less speed than I had before. I've had multiple chats with service reps but eventually gave up. Hoping here I can maybe get a solution. 

 

I use a wireless adapter that's rated for 1.3Ghz. It's a USB adapter plugged into a USB 3.1 port connected directly to the motherboard. 

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Diamond Problem Solver

Re: Paying for 1000Mbp/s, getting 200

Is your modem/router, which you didn’t name, capable of gig speeds?

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New Poster

Re: Paying for 1000Mbp/s, getting 200

Yes, it's the one provided by xfinity. Whatever the latest model is.