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Partial service upstream, promised a callback twice but still no call

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Partial service upstream, promised a callback twice but still no call

Hiya folks,

 

Ever since the storm last week I have been having modem issues with both my own and the Xfinity supplied modem. Only one upstream channel locked and lots of errors on the downstream.

 

Chatted 3 times, promised a call from escalation twice but still no call.

 

How does one get someone on the phone these days? Or schedule a tech? This means of providing technical support seems......less than optimal.

 

Cheers,

Matt