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Packet loss to Blizzard servers, causing high ping/latency issues

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Packet loss to Blizzard servers, causing high ping/latency issues

Rand a MTR/Ping/Tracer report. Consistantly getting lag spikes in any of the games I play through Blizzard. Have already opened up correct TCP/UDP ports. This has done nothing in terms of improvement. Attempted to get support through chat, but as usual all they wanted to do was restart my modem. Agent was unable to solve my issue. I asked to be elivated to a higher tier of IT support. Instead he asked me to hold on, restarted my modem again and now I can't connect to chat anymore. Big surprise there. The problem lies somewhere in the hops to their servers. I'm getting 100% packet loss on ping to their IP address.  

 

TRACEROUTE:
traceroute to 76.106.240.31 (76.106.240.31), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.605 ms 0.594 ms 0.592 ms
2 37.244.23.131 (37.244.23.131) 0.774 ms 0.813 ms 0.878 ms
3 24.105.62.148 (24.105.62.148) 1.434 ms 1.465 ms 1.508 ms
4 137.221.66.8 (137.221.66.8) 1.548 ms 1.558 ms 1.560 ms
5 137.221.69.46 (137.221.69.46) 2.027 ms 2.040 ms 2.043 ms
6 137.221.69.32 (137.221.69.32) 2.587 ms 2.119 ms 2.452 ms
7 be-101-pe04.350ecermak.il.ibone.comcast.net (173.167.58.13) 1.809 ms 1.857 ms 1.846 ms
8 be-2104-cs01.350ecermak.il.ibone.comcast.net (96.110.37.33) 2.502 ms 3.191 ms 3.169 ms
9 be-1113-cr13.350ecermak.il.ibone.comcast.net (96.110.35.34) 2.387 ms 2.415 ms 2.379 ms
10 be-304-cr12.chicago.il.ibone.comcast.net (96.110.38.222) 2.229 ms 3.433 ms 3.400 ms
11 be-1312-cs03.chicago.il.ibone.comcast.net (96.110.36.41) 3.328 ms 3.728 ms 3.696 ms
12 be-1311-cr11.chicago.il.ibone.comcast.net (96.110.36.26) 2.582 ms 2.478 ms 2.472 ms
13 be-301-cr12.56marietta.ga.ibone.comcast.net (96.110.37.161) 22.825 ms 22.075 ms 22.027 ms
14 be-1212-cs02.56marietta.ga.ibone.comcast.net (96.110.34.213) 21.974 ms 21.291 ms 21.276 ms
15 96.110.43.118 (96.110.43.118) 32.850 ms 32.814 ms 32.821 ms


22/06/2020 10:19:23 UTC
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TRACEROUTE:
traceroute to 76.106.240.31 (76.106.240.31), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.657 ms 1.647 ms 1.646 ms
2 24.105.18.130 (24.105.18.130) 1.646 ms 4.142 ms 4.153 ms
3 137.221.105.10 (137.221.105.10) 4.154 ms 4.154 ms 4.154 ms
4 137.221.66.20 (137.221.66.20) 20.016 ms 20.061 ms 20.075 ms
5 137.221.83.84 (137.221.83.84) 169.134 ms 169.160 ms 169.164 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 14.012 ms 8.811 ms 8.777 ms
8 te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net (50.242.151.165) 5.840 ms 5.839 ms 5.831 ms
9 be-11587-cr02.losangeles.ca.ibone.comcast.net (68.86.83.17) 7.731 ms 6.540 ms 6.516 ms
10 be-11523-cr01.houston.tx.ibone.comcast.net (68.86.87.174) 39.805 ms 39.792 ms 39.308 ms
11 be-11423-cr02.56marietta.ga.ibone.comcast.net (68.86.85.21) 53.182 ms 53.201 ms 53.884 ms
12 be-1102-cs01.56marietta.ga.ibone.comcast.net (96.110.32.69) 52.222 ms 52.287 ms 52.493 ms
13 96.110.43.114 (96.110.43.114) 62.909 ms 97.210 ms 97.228 ms
14 68.87.165.186 (68.87.165.186) 64.643 ms 64.593 ms 64.599 ms
15 68.86.171.230 (68.86.171.230) 66.716 ms 66.604 ms 66.562 ms


22/06/2020 10:19:23 UTC
--------------------

PING:
PING 76.106.240.31 (76.106.240.31) 56(84) bytes of data.

--- 76.106.240.31 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3008ms

 

22/06/2020 10:19:23 UTC
--------------------

PING:
PING 76.106.240.31 (76.106.240.31) 56(84) bytes of data.

--- 76.106.240.31 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3006ms

 

22/06/2020 10:19:23 UTC
--------------------

MTR:
Start: Mon Jun 22 10:19:23 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.8 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 137.221.105.10 0.0% 10 1.2 1.2 0.7 3.4 0.7
4.|-- 137.221.66.20 0.0% 10 0.6 0.6 0.5 0.8 0.0
5.|-- 137.221.83.84 0.0% 10 315.7 264.1 23.6 813.5 263.4
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 6.1 6.1 5.9 6.6 0.0
8.|-- te-0-1-0-2-8-pe02.600wseventh.ca.ibone.comcast.net 0.0% 10 5.7 5.7 5.7 5.9 0.0
9.|-- be-11587-cr02.losangeles.ca.ibone.comcast.net 0.0% 10 7.5 7.3 6.7 8.0 0.0
10.|-- be-11523-cr01.houston.tx.ibone.comcast.net 0.0% 10 39.7 39.3 38.3 40.0 0.0
11.|-- be-11423-cr02.56marietta.ga.ibone.comcast.net 0.0% 10 52.5 53.1 52.1 53.9 0.3
12.|-- be-1102-cs01.56marietta.ga.ibone.comcast.net 0.0% 10 52.5 52.6 52.3 52.9 0.0
13.|-- 96.110.43.114 0.0% 10 63.0 64.8 63.0 77.6 4.5
14.|-- 68.87.165.186 0.0% 10 64.6 64.6 64.6 64.8 0.0
15.|-- 68.86.171.230 0.0% 10 66.7 66.9 66.7 68.4 0.3
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


22/06/2020 10:19:23 UTC
--------------------

MTR:
Start: Mon Jun 22 10:19:23 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.131 0.0% 10 0.5 0.5 0.4 0.7 0.0
3.|-- 24.105.62.148 0.0% 10 1.1 1.0 0.7 1.2 0.0
4.|-- 137.221.66.8 0.0% 10 1.3 4.6 1.0 35.2 10.7
5.|-- 137.221.69.46 0.0% 10 1.4 105.5 1.4 611.0 192.2
6.|-- 137.221.69.32 0.0% 10 2.1 6.7 2.0 46.8 14.1
7.|-- be-101-pe04.350ecermak.il.ibone.comcast.net 0.0% 10 1.8 2.0 1.8 2.2 0.0
8.|-- be-2104-cs01.350ecermak.il.ibone.comcast.net 0.0% 10 2.4 2.3 1.8 2.8 0.0
9.|-- be-1113-cr13.350ecermak.il.ibone.comcast.net 0.0% 10 2.3 2.5 2.1 2.9 0.0
10.|-- be-304-cr12.chicago.il.ibone.comcast.net 0.0% 10 2.6 2.4 2.1 2.6 0.0
11.|-- be-1312-cs03.chicago.il.ibone.comcast.net 0.0% 10 3.1 3.4 2.8 5.8 0.7
12.|-- be-1311-cr11.chicago.il.ibone.comcast.net 0.0% 10 2.2 2.4 2.1 2.8 0.0
13.|-- be-301-cr12.56marietta.ga.ibone.comcast.net 0.0% 10 19.9 20.0 19.8 20.8 0.0
14.|-- be-1212-cs02.56marietta.ga.ibone.comcast.net 0.0% 10 19.9 20.0 19.7 20.5 0.0
15.|-- 96.110.43.118 0.0% 10 33.2 34.9 32.7 52.6 6.2
16.|-- 68.87.165.186 0.0% 10 34.3 34.4 34.3 34.5 0.0
17.|-- 68.86.171.230 0.0% 10 36.8 36.9 36.8 37.0 0.0
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


22/06/2020 10:19:23 UTC
--------------------