Community Forum

Packet loss and disconnects with XB6 (TG3482G) gateway on ethernet connection

Highlighted
New Poster

Packet loss and disconnects with XB6 (TG3482G) gateway on ethernet connection

I've been having issues with my TG3482G modem/router combo disconnecting frequently. I pay for the 1gb service and have been dealing with this issue for months now. I have a wired connection to my gaming console and even that has connection drops 2-3 times an hour. It's ridiculous. 

 

There are no coax splitters going to my modem. Just a single coax from the wall to my modem, then an ethernet cable (cat6) to my PS4 Pro. 

 

I searched through the forum here, but most posts related to the XB6 are locked. Has anyone else had this connection drop issue? How do I fix this?