Community Forum

Packet Loss

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Packet Loss

Hello, for the past few weeks I've been having connection issues on WoW. Connection used to be perfect but recently I started to have issues high ping. When I ran a tracert to the IP address for the server that Blizzard provides, I get some *, which I honeslty do not know what it means, but I also get "Request Timed Out" in the trace. When I checked my logs for my modem I found that there were a TON of T3 errors. To note, I get packet loss to google and youtube. This may not change anything but I just wanted to add that I get packets loss not only from Blizzard but with other services as well. As far as internet connection goes, my internet does not drop to the point where i can't connect to it. It has not completely gone down once. But the issue with WoW is something that I would like to get resolved.

System Log

 

 


Time Priority Description
Tue Jun 09 22:27:42 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Tue Jun 09 19:52:21 2020 Critical (3) Resetting the cable modem due to docsDevResetNow
Tue Jun 09 19:50:35 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;...
Sat Jun 06 14:58:22 2020 Critical (3) Resetting the cable modem due to docsDevResetNow
Sat Jun 06 14:56:58 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;...
Time Not Established Critical (3) TFTP failed - configuration file NOT FOUND;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:00:00:00...
Sat Jun 06 14:34:53 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 14:34:53 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:34:50 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 14:34:50 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:34:44 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 14:34:44 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:34:42 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 14:34:42 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:34:34 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;CM-QO...
Sat Jun 06 14:34:30 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:34:02 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:33:55 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 14:33:43 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;...
Sat Jun 06 02:03:45 2020 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07:01:00;CM-QOS=1.1;CM-VER=3.0;
Sat Jun 06 02:03:20 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:00:00:00...
Sat Jun 06 02:02:36 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 02:02:36 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 02:02:34 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 02:02:34 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 02:02:28 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 02:02:28 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 02:02:21 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98...
Sat Jun 06 02:02:21 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...
Sat Jun 06 02:01:41 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=98:de:d0:70:0e:42;CMTS-MAC=00:90:f0:07...



Start Up Procedure


Procedure Status Comment
Acquire Downstream Channel 525000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK d11_m_tc7610_silver_c01.cm
Security Enabled BPI+

 

Downstream Bonded Channels


Channel Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 9 525000000 Hz -3.2 dBmV 43.9 dB
2 Locked QAM256 10 531000000 Hz -3.0 dBmV 43.7 dB
3 Locked QAM256 11 537000000 Hz -2.8 dBmV 41.9 dB
4 Locked QAM256 12 543000000 Hz -2.8 dBmV 42.1 dB
5 Locked QAM256 13 555000000 Hz -2.5 dBmV 42.5 dB
6 Locked QAM256 14 561000000 Hz -2.4 dBmV 42.4 dB
7 Locked QAM256 15 567000000 Hz -2.5 dBmV 42.5 dB
8 Locked QAM256 16 573000000 Hz -2.3 dBmV 42.5 dB

Upstream Bonded Channels


Channel Status Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 ksym/sec 16600000 Hz 44.0 dBmV
2 Locked ATDMA 2 5120 ksym/sec 23000000 Hz 44.7 dBmV
3 Locked ATDMA 3 5120 ksym/sec 29400000 Hz 45.0 dBmV
4 Locked ATDMA 4 5120 ksym/sec 35800000 Hz

45.0 dBmV

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Re: Packet Loss

I'm having the same issues here but with Everquest not WoW lol. Following in case u get a reply as I've not gotten one yet on my thread.