Packet Loss is very high for xfinity hotspot

Hi there,

I always use my account to log in and connect to the Xfinity hotspot to play some games and remote working.

However, today the ping of game and remote control performance is so bad for both hotspot and my wifi. I checked the download and upload speed, they are all very fast. The problem is packet loss, it seems I can only receive 64% of them when I did the test.

The address is 13xx NE 83rd Dr. Would you please check the hotspot equipment of this area?

Thank you.