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Packet Loss and other issues

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Packet Loss and other issues

Xfinity showed outage for last 3-4 days in our neighborhood.  People are connected, but very slow.  They updated outage message every 3-4 hours and said it would be resolved in another 3-4 hours.  Anyways, outage is no longer being shown, but my problems persist.  

 

Here is info.  Would appreciate any insight.  

 

Ping has started…

 

PING e13678.dspb.akamaiedge.net (184.27.30.29): 56 data bytes

64 bytes from 184.27.30.29: icmp_seq=0 ttl=56 time=54.656 ms

64 bytes from 184.27.30.29: icmp_seq=1 ttl=56 time=86.067 ms

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

64 bytes from 184.27.30.29: icmp_seq=5 ttl=56 time=44.448 ms

64 bytes from 184.27.30.29: icmp_seq=6 ttl=56 time=80.488 ms

64 bytes from 184.27.30.29: icmp_seq=7 ttl=56 time=36.456 ms

64 bytes from 184.27.30.29: icmp_seq=8 ttl=56 time=39.335 ms

Request timeout for icmp_seq 9

64 bytes from 184.27.30.29: icmp_seq=10 ttl=56 time=248.885 ms

64 bytes from 184.27.30.29: icmp_seq=11 ttl=56 time=241.302 ms

64 bytes from 184.27.30.29: icmp_seq=12 ttl=56 time=58.628 ms

Request timeout for icmp_seq 13

64 bytes from 184.27.30.29: icmp_seq=14 ttl=56 time=42.756 ms

64 bytes from 184.27.30.29: icmp_seq=15 ttl=56 time=259.538 ms

64 bytes from 184.27.30.29: icmp_seq=16 ttl=56 time=86.866 ms

64 bytes from 184.27.30.29: icmp_seq=17 ttl=56 time=201.233 ms

64 bytes from 184.27.30.29: icmp_seq=18 ttl=56 time=175.500 ms

Request timeout for icmp_seq 19

64 bytes from 184.27.30.29: icmp_seq=20 ttl=56 time=49.305 ms

64 bytes from 184.27.30.29: icmp_seq=21 ttl=56 time=60.273 ms

Request timeout for icmp_seq 22

64 bytes from 184.27.30.29: icmp_seq=23 ttl=56 time=50.767 ms

64 bytes from 184.27.30.29: icmp_seq=24 ttl=56 time=40.111 ms

64 bytes from 184.27.30.29: icmp_seq=25 ttl=56 time=273.524 ms

64 bytes from 184.27.30.29: icmp_seq=26 ttl=56 time=296.192 ms

64 bytes from 184.27.30.29: icmp_seq=27 ttl=56 time=36.244 ms

64 bytes from 184.27.30.29: icmp_seq=28 ttl=56 time=52.367 ms

Request timeout for icmp_seq 29

Request timeout for icmp_seq 30

64 bytes from 184.27.30.29: icmp_seq=31 ttl=56 time=53.599 ms

64 bytes from 184.27.30.29: icmp_seq=32 ttl=56 time=69.362 ms

64 bytes from 184.27.30.29: icmp_seq=33 ttl=56 time=41.941 ms

64 bytes from 184.27.30.29: icmp_seq=34 ttl=56 time=58.674 ms

64 bytes from 184.27.30.29: icmp_seq=35 ttl=56 time=182.699 ms

64 bytes from 184.27.30.29: icmp_seq=36 ttl=56 time=51.197 ms

64 bytes from 184.27.30.29: icmp_seq=37 ttl=56 time=40.115 ms

64 bytes from 184.27.30.29: icmp_seq=38 ttl=56 time=65.200 ms

64 bytes from 184.27.30.29: icmp_seq=39 ttl=56 time=39.851 ms

64 bytes from 184.27.30.29: icmp_seq=40 ttl=56 time=47.012 ms

64 bytes from 184.27.30.29: icmp_seq=41 ttl=56 time=314.205 ms

64 bytes from 184.27.30.29: icmp_seq=42 ttl=56 time=57.281 ms

64 bytes from 184.27.30.29: icmp_seq=43 ttl=56 time=259.118 ms

64 bytes from 184.27.30.29: icmp_seq=44 ttl=56 time=51.316 ms

Request timeout for icmp_seq 45

64 bytes from 184.27.30.29: icmp_seq=46 ttl=56 time=45.540 ms

64 bytes from 184.27.30.29: icmp_seq=47 ttl=56 time=37.995 ms

64 bytes from 184.27.30.29: icmp_seq=48 ttl=56 time=45.904 ms

 

--- e13678.dspb.akamaiedge.net ping statistics ---

50 packets transmitted, 39 packets received, 22.0% packet loss

round-trip min/avg/max/stddev = 36.244/101.947/314.205/87.826 ms

 

 

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 41.0 dBmV
2 1 Locked SC-QAM Upstream 30100000 Hz 6400000 Hz 42.0 dBmV
3 2 Locked SC-QAM Upstream 36500000 Hz 6400000 Hz 41.0 dBmV
4 3 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 41.0 dBmV




Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
33 Locked QAM256 663000000 Hz -6.1 dBmV 39.7 dB 0 0
5 Locked QAM256 483000000 Hz -2.8 dBmV 42.2 dB 0 0
6 Locked QAM256 489000000 Hz -3.3 dBmV 41.9 dB 0 0
7 Locked QAM256 495000000 Hz -2.8 dBmV 42.2 dB 0 0
8 Locked QAM256 507000000 Hz -3.2 dBmV 41.9 dB 0 0
9 Locked QAM256 513000000 Hz -3.2 dBmV 42.0 dB 0 0
10 Locked QAM256 519000000 Hz -3.8 dBmV 41.7 dB 0 0
11 Locked QAM256 525000000 Hz -3.1 dBmV 41.9 dB 0 0
12 Locked QAM256 531000000 Hz -3.8 dBmV 41.8 dB 0 0
13 Locked QAM256 543000000 Hz -3.7 dBmV 41.8 dB 0 0
14 Locked QAM256 549000000 Hz -4.0 dBmV 41.5 dB 0 0
15 Locked QAM256 555000000 Hz -4.1 dBmV 41.7 dB 0 0
16 Locked QAM256 561000000 Hz -3.9 dBmV 41.6 dB 0 0
17 Locked QAM256 567000000 Hz -4.4 dBmV 41.4 dB 31 7
18 Locked QAM256 573000000 Hz -4.6 dBmV 41.4 dB 18 25
19 Locked QAM256 579000000 Hz -4.9 dBmV 41.2 dB 0 0
20 Locked QAM256 585000000 Hz -5.4 dBmV 40.9 dB 1 0
21 Locked QAM256 591000000 Hz -5.3 dBmV 41.0 dB 0 0
22 Locked QAM256 597000000 Hz -5.4 dBmV 40.9 dB 0 0
23 Locked QAM256 603000000 Hz -5.6 dBmV 40.5 dB 0 0
24 Locked QAM256 609000000 Hz -5.5 dBmV 40.6 dB 0 0
25 Locked QAM256 615000000 Hz -5.7 dBmV 40.4 dB 0 0
26 Locked QAM256 621000000 Hz -5.9 dBmV 39.9 dB 0 0
27 Locked QAM256 627000000 Hz -5.4 dBmV 40.3 dB 0 0
28 Locked QAM256 633000000 Hz -6.1 dBmV 39.8 dB 0 0
29 Locked QAM256 639000000 Hz -5.5 dBmV 40.3 dB 0 0
30 Locked QAM256 645000000 Hz -6.0 dBmV 40.0 dB 0 0
31 Locked QAM256 651000000 Hz -6.0 dBmV 40.0 dB 0 0
32 Locked QAM256 657000000 Hz -6.6 dBmV 39.5 dB 0 0
34 Locked QAM256 669000000 Hz -7.5 dBmV 38.9 dB 0 0
35 Locked QAM256 675000000 Hz -6.8 dBmV 37.7 dB 0 0
36 Locked QAM256 681000000 Hz -7.5 dBmV 38.8 dB 0 0
159 Locked Other 722000000 Hz -5.1 dBmV 37.8 dB 286600643 0

 

 

03/27/2020 11:12 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:12 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:10 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:09 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:02 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:01 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 11:01 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:58 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:57 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:57 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:56 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:56 2436694061 5 "Dynamic Range Window violation"
03/27/2020 10:56 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 2436694061 5 "Dynamic Range Window violation"
03/27/2020 10:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 2436694061 5 "Dynamic Range Window violation"
03/27/2020 10:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
03/27/2020 10:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:38:df:08:bb:25;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:02 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:06:64:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"