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Outside devices connecting

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Outside devices connecting

Why are other people and neighbor's devices connecting to my service?
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Expert

Re: Outside devices connecting

They shouldn't be able to on your own private WiFi network.

  1.  Has a password been set up for your WiFi access and is it using the WPA2 protocol?
  2. Do you have a Guest network enabled?
  3. How exactly do you know this to be the case?

 


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Expert

Re: Outside devices connecting


@Kitwkiesha wrote:
Why are other people and neighbor's devices connecting to my service?

Does your router have a MoCA feature, and iis it enabled ? If so, is there a MoCA point of entry filter installed in the coax line ?

 

Where exactly in the user interface pages of the router are you seeing these devices ?

 

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!