pmjensen22's profile

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Monday, October 7th, 2019 9:00 AM

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Orange Modem Lights (Mediocre Speeds)

Hello,

 

A couple of months ago, our internet speeds seemingly dropped. Its working but never tests above 30mb. I also noticed that the Uplink and Downlink lights on the modem ae orange (unbonded channels I believe).

 

When I talk to Xfinity Suport via Chat, they say everything looks fine from there end. I guess I'm trying to figure out of this is expected or if there's a signal strength issue that's causing the issue. Previously, the link lights were green and speed tests were easily clearing the 50-60mb with times where it would max out at the 75mb specified.

 

Thank you,

PJ

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