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Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

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Frequent Visitor

Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware), and that is why it cannot be activated. I keep telling her that comcast does not allow customers to update firmware on any devices and that all Firmware is downloaded upon installation and connection to comcast. This is a activation tech support (huber?) and his supervisor both telling me to buy a new modem. I don't think either of these two individuals have a clue as to what they are talking about. 

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Expert

Re: Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

It's still on their "Approved Devices List".

 

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !


Another method;

 

https://comca.st/3efKhIo



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Frequent Visitor

Re: Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

I've tried both, I do want to talk to a higher level of tech though .  that number just makes me do a reset and is a complete waste of time. 

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Expert

Re: Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

What about that website link ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

I've tried that multiple times. It just says, are you sure your plugged in and powered on. like i'm impaired 

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Expert

Re: Online technician keeps telling me asus cm-32 is no longer compatible with Xfinity (firmware)

O/k sorry that I "wasted your time"..... ☹️

 

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards.  You should get a reply here in your topic. Good luck !

 

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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