Ongoing Connectivity issues

[prosperity_lowe]

Hi, I work from home and my daughter is in online school. For the last two weeks the internet connection is terrible. We constantly loose connection and I already do all troubleshooting methods. Calling your numbers does no good as I get nowhere. I own my own modem and there is nothing wrong with it.
I am paying for internet that isn’t working and inconveniences me daily. Will a Comcast rep please reply and help address this issue?!!!

[EG]

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652