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Not the promise speed and I am paying for it.

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New Poster

Not the promise speed and I am paying for it.

How many times or who do I have to talk to , to be able to get my download internet speed that I am paying for?  (600 MB/s).

 

I have called 4 times they promise to send someone yesterday but before the technitian appointment someone called from india saying he was with the "Advance Tech support" for xfinity, he fixed the speed , cancelled the technitian visit.

After one hour the speed was back at 300MB/s.

Do I have to file a complaint with the better business bureau for deceptive service?

 Open a facebook group for customers like me that pay for something is never delivered?

 

WHAT IN THE WORLD I HAVE TO DO TO GET WHAT I AM PAYING FOR.

 

I will go see my lawyer and get my money back if you dont fix this today!!!

 

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Diamond Problem Solver

Re: Not the promise speed and I am paying for it.

This mainly a peer to peer forum, so it may not get fixed today. But you could start with posting your equipment models, modem’s signal levels, how your testing your speeds or any other information that may helpful to help you. If you want to go the other routes that you posted, have at it

I am a Retired Official Comcast Employee
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New Poster

Re: Not the promise speed and I am paying for it.

Cable Modem Technicolor CGM-4140

I am getting 340 Mb/s.  paying for 600 .

 

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New Poster

Re: Not the promise speed and I am paying for it.

How am I testing:

Wired straight to modem.

different testing sites.

xfinity speed test

fast

speak easy speed test.

 

And Linux command line using command:

speedtest-cli

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New Poster

Re: Not the promise speed and I am paying for it.

Xfinity tech was just here, he said in his little device he is getting the speed,  in my brand new lenovo laptop We can not pass 350, I will call and cancel my upgrade.

 

They can not deliver 600M/s

 

Thank you all.