New Poster
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4 Messages
Not the promise speed and I am paying for it.
How many times or who do I have to talk to , to be able to get my download internet speed that I am paying for? (600 MB/s).
I have called 4 times they promise to send someone yesterday but before the technitian appointment someone called from india saying he was with the "Advance Tech support" for xfinity, he fixed the speed , cancelled the technitian visit.
After one hour the speed was back at 300MB/s.
Do I have to file a complaint with the better business bureau for deceptive service?
Open a facebook group for customers like me that pay for something is never delivered?
WHAT IN THE WORLD I HAVE TO DO TO GET WHAT I AM PAYING FOR.
I will go see my lawyer and get my money back if you dont fix this today!!!
Accepted Solution
anfernava
New Poster
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4 Messages
4 years ago
Xfinity tech was just here, he said in his little device he is getting the speed, in my brand new lenovo laptop We can not pass 350, I will call and cancel my upgrade.
They can not deliver 600M/s
Thank you all.
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anfernava
New Poster
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4 Messages
4 years ago
Cable Modem Technicolor CGM-4140
I am getting 340 Mb/s. paying for 600 .
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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anfernava
New Poster
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4 Messages
4 years ago
How am I testing:
Wired straight to modem.
different testing sites.
xfinity speed test
fast
speak easy speed test.
And Linux command line using command:
speedtest-cli
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EG
Expert
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104.5K Messages
3 years ago
@steve_ma06302
Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
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