Regular Visitor
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8 Messages
Not getting internet speed
Hello ,
Xfinity sent me an email telling me that my speed was increased to 300mbs , but speed tests say I am only getting 55mbs . I have a Arris TG1682G gateway . What could be the problem ? Xfinity has not told me I need a newer gateway . If no help here I will have to call Xfinity . Please help me avoid that....lol
EG
Expert
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103.5K Messages
5 years ago
Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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Jlavaseur
Problem Solver
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948 Messages
5 years ago
i have gotten close to 600 Mbs with the tg1682g on wifi, so its capable of your speed plan
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cetrev
Regular Visitor
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8 Messages
5 years ago
The tests are on an ethernet connection , my desktop computer , I have not checked the WIFI speed .
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EG
Expert
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103.5K Messages
5 years ago
Have you tried power-cycling the gateway device ?
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cetrev
Regular Visitor
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8 Messages
5 years ago
Just tried that , no change , 53.5mbs on Xfinities speed test .
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EG
Expert
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103.5K Messages
5 years ago
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cetrev
Regular Visitor
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8 Messages
5 years ago
Ok , I will just wait and keep checking it for a while . Thank you for your time and help .
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EG
Expert
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103.5K Messages
5 years ago
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