6/24/20 A tech came out and replaced the underground cable to my house but left one end not connected to the utility pole and the other end not connected to my house cables. They said someone else would be coming out to do that part of the job.
7/9/20 Contacted Xfinity via chat asking when someone would be coming out to finish the cabling job. They said someone would call back by the end of the week.
7/15/20 Contacted Xfinity via chat again asking why I haven't got a call back. They said someone would call back by the end of the week.
7/20/20 Contacted Xfinity via chat again asking why I haven't got a call back and then the rep got me scheduled in to get the job completed for 7/22/20.
7/22/20 Tech arrived and finished up all the cabling. He said that the new cable wasn't really necessary but it did make a difference in the modem numbers on the stat page. Speed test gets me around 700 Mbit which is over my rated 600 Mbit. This fix almost took a whole month.
Modem stats after new cabling
Speed test after new cabling