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Normally good internet speed, but with high pings spikes

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New Poster

Normally good internet speed, but with high pings spikes

I've got a normally stable connection but recently it started getting high ping spikes.  The normal speed is fast but sometimes during a video or a game it freezes and then jumps ahead.  I ran a ping command and got these results:

 

Reply from 8.8.8.8: bytes=32 time=15ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=196ms TTL=116
Reply from 8.8.8.8: bytes=32 time=757ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=377ms TTL=116
Reply from 8.8.8.8: bytes=32 time=676ms TTL=116
Reply from 8.8.8.8: bytes=32 time=18ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=13ms TTL=116
Reply from 8.8.8.8: bytes=32 time=15ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=14ms TTL=116
Reply from 8.8.8.8: bytes=32 time=18ms TTL=116
Reply from 8.8.8.8: bytes=32 time=21ms TTL=116
Reply from 8.8.8.8: bytes=32 time=916ms TTL=116
Reply from 8.8.8.8: bytes=32 time=12ms TTL=116

 

I've rebooted everything and checked all that I can on my side.  Noise in the line?  Problem with Comcast?  I've seen this on a busy night and on a sleepy Saturday morning.

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Expert

Re: Normally good internet speed, but with high pings spikes

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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New Poster

Re: Normally good internet speed, but with high pings spikes

It is an X5 model and we use wifi and not a direct connection.

 

Your first link doesn't work and http://10.0.0.1 won't let me login.  Any other suggestions?

 

Thanks for the help.