I just bought a new SB8200 from Amazon and performed a factory reset. When I access the modem remotely I'm not prompted for any login credentials and I see no options to add them. According to Arris I should be prompted for a username and password (https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Web-Manager-Access).
On my older Arris SB6190 I was able to assign a username and password for security.
Any idea on what might be going on?
Hoping someone can help with this. Arris tech support simply points me to the support page that says I should have a login page, but I don't. Thanks.
First, are you going here ?;
Have you power-cycled it lately ?
Yes. I read your first post. You said "factory reset", not *powercycle*. I'm out of ideas, sorry. Maybe it is malfunctioning or it's a firmware glitch. Good luck !
that is not the webUI of the SB8200 at all, you are being redirected for some reason. Have you tried performing a layer 2 network test, ping 192.168.100.1 ?
do you get a valid response?
You might be looking at a faulty device situation
that is not the webUI of the SB8200 at all, Have you tried performing a layer 2 network test, ping 192.168.100.1 ?
Sure it is. I stated 192.168.100.1
Just got myself a SB8200 and I CAN'T EVEN ACCESS 192.168.100.1 with multiple browsers (webpage times out). I can ping 192.168.100.1. I had an older Arris modem with the same address (192.168.100.1) whick I could access the admin page no problem. Router is TP-Link AC1350
The SB8200 works great but cannot access the admin page. WHY?