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No username/password option for Arris SB8200?

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Frequent Visitor

No username/password option for Arris SB8200?

Hi all,

I just bought a new SB8200 from Amazon and performed a factory reset. When I access the modem remotely I'm not prompted for any login credentials and I see no options to add them. According to Arris I should be prompted for a username and password (https://arris.secure.force.com/consumers/articles/General_FAQs/SB8200-Web-Manager-Access).

 

On my older Arris SB6190 I was able to assign a username and password for security.

Any idea on what might be going on?

Thanks.

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Frequent Visitor

Re: No username/password option for Arris SB8200?

Hoping someone can help with this. Arris tech support simply points me to the support page that says I should have a login page, but I don't. Thanks.

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Expert

Re: No username/password option for Arris SB8200?

First, are you going here ?;

 

http://192.168.100.1 ?



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Frequent Visitor

Re: No username/password option for Arris SB8200?

Hi @EG,

 

Absolutely, I'm using that URL to access the modem. This is what I see when I hit "enter" after I type out the URL - no log in prompt.

 

Picture of what I see as soon as I hit "enter" can be found here: https://imgur.com/fAOiKIG.

 

Thank you.

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Expert

Re: No username/password option for Arris SB8200?

Have you power-cycled it lately ?



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Frequent Visitor

Re: No username/password option for Arris SB8200?

As mentioned in my original post I've factory reset it. I've done this more than once.

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Expert

Re: No username/password option for Arris SB8200?

Yes. I read your first post. You said "factory reset", not *powercycle*. I'm out of ideas, sorry. Maybe it is malfunctioning or it's a firmware glitch. Good luck !



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Frequent Visitor

Re: No username/password option for Arris SB8200?

Gotcha . Yes, I've also tried power cycling it. It doesn’t help. Thanks.
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New Poster

Re: No username/password option for Arris SB8200?

that is not the webUI of the SB8200 at all, you are being redirected for some reason. Have you tried performing a layer 2 network test, ping 192.168.100.1 ?

 

do you get a valid response?

 

You might be looking at a faulty device situation

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Expert

Re: No username/password option for Arris SB8200?


@Techn0C0wb0y wrote:

that is not the webUI of the SB8200 at all, Have you tried performing a layer 2 network test, ping 192.168.100.1 ?


Sure it is. I stated 192.168.100.1



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New Poster

Re: No username/password option for Arris SB8200?

I am having the exact same problem, i thought i was going crazy not being able to login for weeks now!

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New Poster

Re: No username/password option for Arris SB8200?

Just got myself a SB8200 and I CAN'T EVEN ACCESS 192.168.100.1 with multiple browsers (webpage times out). I can ping 192.168.100.1. I had an older Arris modem with the same address (192.168.100.1) whick I could access the admin page no problem. Router is TP-Link AC1350

 

The SB8200 works great but cannot access the admin page. WHY?