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No internet

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Laidragon68
New Poster
‎05-19-2020 01:57 AM

No internet

I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!
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jav6joev
Problem Solver
‎05-19-2020 07:15 AM

Re: No internet

@Laidragon68 wrote:
I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!

Did the internet ever work or is this a new install?  Have you power cycled your modem/gateway/router?

Joe V
(not a Comcast employee, just another paying customer)
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EG
Expert
‎05-19-2020 08:10 AM

Re: No internet

Is the "Online" indicator light on the modem lit steadily ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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