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Laidragon68
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Monday, May 18th, 2020 10:00 PM

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No internet

I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!

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5 years ago

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jav6joev

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5 years ago

@Laidragon68 wrote:
I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!

Did the internet ever work or is this a new install?  Have you power cycled your modem/gateway/router?

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EG

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111.5K Messages

5 years ago

Is the "Online" indicator light on the modem lit steadily ?

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