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No Ranging Response received - T3 time-out

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No Ranging Response received - T3 time-out

Receiving the following error on my Netgear CM1200 Router. When this occurs the connection is unavailable.

 

I have had a technician out here telling me the problem is on my end. Looking for a better explanation.

 

Sun Apr 26 12:48:31 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxxxxxxx;CMTS-MAC=xxxxxxxxxxx;CM-QOS=1.1;CM-VER=3.1;

 

Cable Connection
 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency	
0
 
Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	531000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)
 
Downstream Bonded Channels
Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	17	531000000 Hz	-1.7 dBmV	40.6 dB	17	0
2	Locked	QAM256	1	429000000 Hz	-0.8 dBmV	41.6 dB	14115	24865
3	Locked	QAM256	2	435000000 Hz	-1.4 dBmV	41.4 dB	15182	41519
4	Locked	QAM256	3	447000000 Hz	-1.5 dBmV	41.4 dB	14135	48381
5	Locked	QAM256	4	453000000 Hz	-1.3 dBmV	41.4 dB	12416	44424
6	Locked	QAM256	5	459000000 Hz	-2.4 dBmV	41.1 dB	6271	28740
7	Locked	QAM256	6	465000000 Hz	-2.8 dBmV	40.9 dB	7135	32706
8	Locked	QAM256	7	471000000 Hz	-1.4 dBmV	41.2 dB	6326	28945
9	Locked	QAM256	8	477000000 Hz	-1.4 dBmV	41.1 dB	4310	20311
10	Locked	QAM256	9	483000000 Hz	-2.3 dBmV	40.8 dB	6080	28508
11	Locked	QAM256	10	489000000 Hz	-1.8 dBmV	40.9 dB	3690	17368
12	Locked	QAM256	11	495000000 Hz	-1 dBmV	41.1 dB	3701	17573
13	Locked	QAM256	12	501000000 Hz	-1.3 dBmV	40.9 dB	4471	19343
14	Locked	QAM256	13	507000000 Hz	-2.8 dBmV	40.4 dB	5725	25954
15	Locked	QAM256	14	513000000 Hz	-3.5 dBmV	40.1 dB	4579	20472
16	Locked	QAM256	15	519000000 Hz	-1.7 dBmV	40.6 dB	2199	9620
17	Locked	QAM256	16	525000000 Hz	-0.8 dBmV	40.9 dB	2213	8434
18	Locked	QAM256	18	537000000 Hz	-1.9 dBmV	40.4 dB	3586	15341
19	Locked	QAM256	19	543000000 Hz	-1.7 dBmV	40.5 dB	3618	15249
20	Locked	QAM256	20	549000000 Hz	-1.3 dBmV	40.5 dB	2667	8174
21	Locked	QAM256	21	555000000 Hz	-1.8 dBmV	40.3 dB	2357	8039
22	Locked	QAM256	22	561000000 Hz	-2.4 dBmV	40.1 dB	1496	5308
23	Locked	QAM256	23	567000000 Hz	-1.5 dBmV	40.4 dB	655	1858
24	Locked	QAM256	24	573000000 Hz	-1.3 dBmV	40.3 dB	2054	6394
25	Locked	QAM256	25	579000000 Hz	-1.8 dBmV	40.1 dB	1837	5597
26	Locked	QAM256	26	585000000 Hz	-1.9 dBmV	40 dB	2580	8645
27	Locked	QAM256	27	591000000 Hz	-1.7 dBmV	40 dB	1894	5615
28	Locked	QAM256	28	597000000 Hz	-1.5 dBmV	39.9 dB	1954	5867
29	Locked	QAM256	29	603000000 Hz	-1.5 dBmV	39.9 dB	1437	4161
30	Locked	QAM256	30	609000000 Hz	-2.3 dBmV	39.6 dB	2146	6524
31	Locked	QAM256	31	615000000 Hz	-2.2 dBmV	39.6 dB	1812	5295
32	Locked	QAM256	32	621000000 Hz	-2.2 dBmV	39.5 dB	559	1584
 
Upstream Bonded Channels
Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	5	5120 Ksym/sec	35800000 Hz	41.3 dBmV
2	Locked	ATDMA	6	5120 Ksym/sec	29400000 Hz	41.3 dBmV
3	Locked	ATDMA	7	5120 Ksym/sec	23000000 Hz	40.8 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
 
Downstream OFDM Channels
Channel	Lock
Status	Modulation /
Profile ID	Channel
ID	Frequency	Power	SNR /
MER	Active Subcarrier
Number Range	Unerrored
Codewords	Correctable
Codewords	Uncorrectable
Codewords
1	Locked	0 ,1	159	690000000 Hz	-2.6 dBmV	39.2 dB	1246 ~ 2849	19502749	761693	7738
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
 
Upstream OFDMA Channels
Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Sun Apr 26 12:48:37 2020
System Up Time:00:33:57
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