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! No Internet or telephone since July 9, 2020

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GeoTech
Frequent Visitor
‎07-28-2020 05:51 PM

! No Internet or telephone since July 9, 2020

Upgraded to Gigabit tier several months ago after experiencing poor Internet service, and after two follow-up technician visits, all good -- working DOCSIS 3.1 (and old 3.0) modem, no inside wiring issues from tap to modem. 

 

Since 09-Jul we have been down.  Cable modem logs show the modem is operating within specifications for frequency, power, and SNR, except still no Internet or telephone, and now, after Node maintenance last week, it is constantly in partial service mode or, or DHCP failure, or errors with eMTA for telephony, yet still operating within specifications - i.r., no negative changes in frequency, power or snr.  But I did see that the Downstream OFMD channel had Uncorrectable Codewords (and still do occasionally);  SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;  Started Unicast Maintenance Ranging - No Response received - T3 time-out;  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out.

 

On 17-Jul, a Technician reviewed my trouble history, and after I asked him to review the CMTS history because of the Downstream OFDM problem, he checked the outside line to aerial tap on the pole, he took pictures, and put in a request for demolition and replacement of aerial tap and line.  This is the ticket# CR915621916.  As of today it has been closed without any work.  That same day, 17-Jul, I called customer service and asked about the supposedly upcoming work and that I hadn't received an email from the Tech to provide him more of my modem logs. No response. Eventually another ticket, #ER051279673, was put in by the Whitemarsh ASC Supervisor, for Tech Ops Management or Supervisor to contact me. No response.

 

I am fortunately still in contact with the Whitemarsh ASC Supervisor by email, answering his questions and attaching reports of my modem logs.  See some of his incoming below:

 

> On 07/25/2020 7:42 PM Lxxx, Dxxxxx <dxxxxx_lxxx@comcast.com> wrote:
>
>
> Hello Mr. Xxxxx. Sorry I haven't been able to call you with an update. Been working on your issue >with others. Just wanted to let you know my immediate manager is enlisting the assistance of >Tech Ops higher ups. We should get something soon from this. I will keep you up to date on this.
>
> Dxxxx Lxxx
> White Marsh ASC supervisor
>

> On 07/22/2020 7:54 PM Lxxx, Dxxxx <dxxxxx_lxxx@comcast.com> wrote:
>
>
> I received the information. Technical Operations put in a node maintenance ticket for your area >you 7/21. Affects your entire area. Thanks
>
> Dxxxx Lxxx
> White Marsh ASC Supervisor
>


> On 07/21/2020 6:30 PM Lxxx, Dxxxx <dxxxxxx_lxxx@comcast.com> wrote:
>
>
> Hello Mr. Xxxxx. Just confirming I have reached out to tech ops management in your area. I >asked that they follow up with you on Thursday morning. I will contact you on Thursday evening >upon my return to the office.
>
> Dxxxx Lxxx
> White Marsh ASC Supervisor

 

We remain offline with Comcast, but luckily I have my personal Verizone phone hotspot so I can post issue.  Here are the modem's the logs from 5:18PM today:

 

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

747000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enabled

BPI+

IP Provisioning Mode

Honor MDD

honorMdd(4)

 

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

42

747000000 Hz

-1.4 dBmV

42.9 dB

0

0

2

Locked

QAM256

14

585000000 Hz

-1.2 dBmV

43.6 dB

0

0

3

Locked

QAM256

15

591000000 Hz

-1.2 dBmV

43.2 dB

0

0

4

Locked

QAM256

16

597000000 Hz

-1.2 dBmV

43.1 dB

0

0

5

Locked

QAM256

17

603000000 Hz

-0.4 dBmV

43.9 dB

0

0

6

Locked

QAM256

18

609000000 Hz

-1.1 dBmV

43.4 dB

0

0

7

Locked

QAM256

19

615000000 Hz

-0.8 dBmV

43.8 dB

0

0

8

Locked

QAM256

20

621000000 Hz

-1.1 dBmV

43.3 dB

0

0

9

Locked

QAM256

21

627000000 Hz

-0.5 dBmV

43.5 dB

0

0

10

Locked

QAM256

22

633000000 Hz

-1 dBmV

43.3 dB

0

0

11

Locked

QAM256

23

639000000 Hz

-0.7 dBmV

43.6 dB

0

0

12

Locked

QAM256

24

645000000 Hz

-1 dBmV

43.5 dB

0

0

13

Locked

QAM256

26

651000000 Hz

-0.7 dBmV

43.7 dB

0

0

14

Locked

QAM256

27

657000000 Hz

-0.6 dBmV

43.6 dB

0

0

15

Locked

QAM256

28

663000000 Hz

-0.6 dBmV

43.6 dB

0

0

16

Locked

QAM256

29

669000000 Hz

-1 dBmV

43.3 dB

0

0

17

Locked

QAM256

30

675000000 Hz

-0.5 dBmV

42.7 dB

0

0

18

Locked

QAM256

31

681000000 Hz

-1.4 dBmV

43 dB

0

0

19

Locked

QAM256

32

687000000 Hz

-0.9 dBmV

43.3 dB

0

0

20

Locked

QAM256

33

693000000 Hz

-1.3 dBmV

43.1 dB

0

0

21

Locked

QAM256

34

699000000 Hz

-1.6 dBmV

42.9 dB

0

0

22

Locked

QAM256

35

705000000 Hz

-0.8 dBmV

43.4 dB

0

0

23

Locked

QAM256

36

711000000 Hz

-1.4 dBmV

42.9 dB

0

0

24

Locked

QAM256

37

717000000 Hz

-1 dBmV

43.3 dB

0

0

25

Locked

QAM256

38

723000000 Hz

-2 dBmV

42.6 dB

0

0

26

Locked

QAM256

39

729000000 Hz

-1.1 dBmV

42.8 dB

0

0

27

Locked

QAM256

40

735000000 Hz

-1.2 dBmV

42.2 dB

0

0

28

Locked

QAM256

41

741000000 Hz

-1 dBmV

43 dB

0

0

29

Locked

QAM256

43

753000000 Hz

-1.9 dBmV

42.6 dB

0

0

30

Locked

QAM256

44

759000000 Hz

-1.6 dBmV

42.8 dB

0

0

31

Locked

QAM256

45

765000000 Hz

-2 dBmV

42.6 dB

0

0

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

 

 

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

5

5120 Ksym/sec

36500000 Hz

46.8 dBmV

2

Locked

ATDMA

6

5120 Ksym/sec

30100000 Hz

47.3 dBmV

3

Locked

ATDMA

7

5120 Ksym/sec

23700000 Hz

47.3 dBmV

4

Locked

ATDMA

8

5120 Ksym/sec

17300000 Hz

47.5 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Downstream OFDM Channels

Channel

Lock
Status

Modulation /
Profile ID

Channel
ID

Frequency

Power

SNR /
MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

0 ,1 ,2 ,3

25

780000000 Hz

-1.2 dBmV

42.4 dB

1108 ~ 2987

78421857

62170802

0

2

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

 

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

Time

Priority

Description

Tue Jul 28 16:18:27 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:20 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:19 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:09 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:06 2020

Critical (3)

16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:06 2020

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 15:43:06 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:53:54 2020

Notice (6)

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:53:49 2020

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Time Not Established

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Warning (5)

Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Warning (5)

Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:49:43 2020

Critical (3)

TFTP Request Retries exceeded, CM unable to register

Tue Jul 28 11:49:42 2020

Critical (3)

TFTP failed - Request sent - No Response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:49:34 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:49:18 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:49:04 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Tue Jul 28 11:49:01 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:48:36 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:48:19 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:48:07 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:47:41 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Tue Jul 28 11:47:39 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:47:33 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:47:25 2020

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:46:55 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:46:28 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:46:08 2020

Critical (3)

TFTP Request Retries exceeded, CM unable to register

Tue Jul 28 11:46:08 2020

Critical (3)

TFTP failed - Request sent - No Response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:45:56 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:45:08 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Tue Jul 28 11:45:07 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:44:35 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:44:22 2020

Critical (3)

TFTP Request Retries exceeded, CM unable to register

Tue Jul 28 11:44:22 2020

Critical (3)

TFTP failed - Request sent - No Response;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:44:08 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 11:43:21 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

 

Information

MTA Provision Status

  DHCP Processing

MTA MAC Address

  xx:xx:xx:xx:xx:xx

MTA Telephony Line1 Status

  Disabled

MTA Telephony Line2 Status

  Disabled

MTA Line1 HD Audio Status

  Enabled

MTA Line2 HD Audio Status

  Enable

 

Time

Text

EndpointName

2020-07-28 16:05:18

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:51:57

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:51:25

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:47:28

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:33:29

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:30:58

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:25:40

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:16:39

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:58:38

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:58:38

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:53:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:53:36

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:51:49

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:50:02

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:43:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:41:13

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:33:46

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:29:51

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:29:31

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:27:00

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:13:08

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:03:39

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:03:39

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:52:29

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:52:09

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:43:08

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:42:12

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:35:09

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:32:38

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:32:19

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:31:45

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:29:14

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:22:11

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:41

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:22

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:01

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:13:42

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:05:25

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:03:37

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:58:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:54:58

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:53:15

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:52:18

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:51:45

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:51:12

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:50:13

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:49:15

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:46:06

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:28:22

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:24:25

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:21:41

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:19:20

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:19:20

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:19:03

DHCP ERROR:ACK;RENEWING;ACK not received

0.0.0.0

2020-07-28 12:12:58

DHCP ERROR:ACK;RENEWING;ACK not received

0.0.0.0

2020-07-28 12:11:11

DHCP ERROR:ACK;RENEWING;ACK not received

0.0.0.0

2020-07-28 12:10:50

DHCP ERROR:ACK;RENEWING;ACK not received

0.0.0.0

2020-07-28 12:09:54

DHCP ERROR:ACK;RENEWING;ACK not received

0.0.0.0

 

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GeoTech
Frequent Visitor
‎07-28-2020 07:07 PM

- ! No Internet or telephone since July 9, 2020

In case anyone from Comcast sees this, here are the modem logs from a few minutes ago, 6:49PM:

 

CABLE CONNECTION:

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

651000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enabled

BPI+

IP Provisioning Mode

Honor MDD

honorMdd(4)

 

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

26

651000000 Hz

-0.4 dBmV

43.8 dB

0

0

2

Locked

QAM256

14

585000000 Hz

-0.9 dBmV

43.8 dB

0

0

3

Locked

QAM256

15

591000000 Hz

-0.8 dBmV

43.5 dB

252

950

4

Locked

QAM256

16

597000000 Hz

-0.9 dBmV

43.4 dB

215

994

5

Locked

QAM256

17

603000000 Hz

-0.1 dBmV

44 dB

196

1010

6

Locked

QAM256

18

609000000 Hz

-0.8 dBmV

43.6 dB

189

1018

7

Locked

QAM256

19

615000000 Hz

-0.5 dBmV

44 dB

183

1022

8

Locked

QAM256

20

621000000 Hz

-0.8 dBmV

43.4 dB

203

1002

9

Locked

QAM256

21

627000000 Hz

-0.2 dBmV

43.8 dB

168

986

10

Locked

QAM256

22

633000000 Hz

-0.8 dBmV

43.6 dB

196

954

11

Locked

QAM256

23

639000000 Hz

-0.5 dBmV

43.7 dB

208

943

12

Locked

QAM256

24

645000000 Hz

-0.8 dBmV

43.6 dB

176

973

13

Locked

QAM256

27

657000000 Hz

-0.4 dBmV

43.7 dB

193

959

14

Locked

QAM256

28

663000000 Hz

-0.3 dBmV

43.8 dB

197

956

15

Locked

QAM256

29

669000000 Hz

-0.7 dBmV

43.5 dB

176

973

16

Locked

QAM256

30

675000000 Hz

-0.3 dBmV

43 dB

186

965

17

Locked

QAM256

31

681000000 Hz

-1.1 dBmV

43.2 dB

170

980

18

Locked

QAM256

32

687000000 Hz

-0.7 dBmV

43.4 dB

175

977

19

Locked

QAM256

33

693000000 Hz

-1 dBmV

43.2 dB

203

950

20

Locked

QAM256

34

699000000 Hz

-1.3 dBmV

43.1 dB

184

969

21

Locked

QAM256

35

705000000 Hz

-0.5 dBmV

43.5 dB

181

970

22

Locked

QAM256

36

711000000 Hz

-1.1 dBmV

43.1 dB

185

967

23

Locked

QAM256

37

717000000 Hz

-0.7 dBmV

43.4 dB

205

944

24

Locked

QAM256

38

723000000 Hz

-1.7 dBmV

42.7 dB

108

471

25

Locked

QAM256

39

729000000 Hz

-0.8 dBmV

43 dB

158

929

26

Locked

QAM256

40

735000000 Hz

-0.9 dBmV

42.2 dB

200

893

27

Locked

QAM256

41

741000000 Hz

-0.8 dBmV

42.9 dB

155

933

28

Locked

QAM256

42

747000000 Hz

-1.3 dBmV

43 dB

159

929

29

Locked

QAM256

43

753000000 Hz

-1.7 dBmV

42.7 dB

172

919

30

Locked

QAM256

44

759000000 Hz

-1.4 dBmV

43 dB

169

920

31

Locked

QAM256

45

765000000 Hz

-1.9 dBmV

42.7 dB

179

918

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

 

Upstream Bonded Channels (Partial Service)

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

5

5120 Ksym/sec

36500000 Hz

43 dBmV

2

Not Locked

Unknown

6

0 Ksym/sec

36500000 Hz

0.0 dBmV

3

Locked

ATDMA

7

5120 Ksym/sec

23700000 Hz

47.3 dBmV

4

Locked

ATDMA

8

5120 Ksym/sec

17300000 Hz

47.3 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Downstream OFDM Channels

Channel

Lock
Status

Modulation /
Profile ID

Channel
ID

Frequency

Power

SNR /
MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

0 ,1 ,2 ,3

25

780000000 Hz

-1.0 dBmV

42.4 dB

1108 ~ 2987

84286838

66742625

0

2

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

 

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

Current System Time:Tue Jul 28 17:48:19 2020

System Up Time:05:57:45

 

EVENTS:

Time

Priority

Description

Tue Jul 28 17:49:35 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:49:33 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:48 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:46 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:28 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:27 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:15 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:48:07 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 6 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:44 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:37 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 6 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:36 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:16 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 7; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:09 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:47:07 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 6 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:46 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 7; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:43 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:37 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 6 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:27 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:16 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 7; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:13 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:07 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 6 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:05 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:46:02 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:46 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:45 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 7; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:39 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:38 2020

Critical (3)

16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:38 2020

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:38 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:38 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:34 2020

Critical (3)

16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:34 2020

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:45:34 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:36:59 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:36:59 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:36:29 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:36:18 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:35:58 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 8; Chan ID: 8; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:34:54 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Tue Jul 28 17:34:27 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

 

VOICE:

Information

MTA Provision Status

  DHCP Processing

MTA MAC Address

  Xx:xx:xx:xx:xx:xx

MTA Telephony Line1 Status

  Disabled

MTA Telephony Line2 Status

  Disabled

MTA Line1 HD Audio Status

  Enabled

MTA Line2 HD Audio Status

  Enabled

 

eMTA EVENT LOG:

Time

Text

EndpointName

2020-07-28 17:14:57

New time has been retrieved from ToD server.

m288088D37AA9.mana1.va.comcast.net/

2020-07-28 17:10:18

New time has been retrieved from ToD server.

m288088D37AA9.mana1.va.comcast.net/

2020-07-28 17:00:23

New time has been retrieved from ToD server.

m288088D37AA9.mana1.va.comcast.net/

2020-07-28 16:49:44

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:49:44

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:49:44

Time unavailable from the ToD Server - Basic or Hybrid flow.

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:49:44

DOCSIS-CONN-ERROR;CM not operational

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:48:34

DOCSIS-CONN-ERROR;DS Lock Fail

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:45:13

DOCSIS-CONN-ERROR;DS Lock Fail

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:30:14

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:30:14

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:18:33

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:18:14

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:11:23

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 16:05:18

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:51:57

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:51:25

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:47:28

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:33:29

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:30:58

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:25:40

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 15:16:39

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:58:38

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:58:38

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:53:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:53:36

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:51:49

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:50:02

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:43:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:41:13

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:33:46

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:29:51

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:29:31

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:27:00

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:13:08

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:03:39

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 14:03:39

Provisioning Server FQDN unknown to the DNS Server

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:52:29

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:52:09

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:43:08

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:42:12

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:35:09

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:32:38

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:32:19

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:31:45

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:29:14

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:22:11

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:41

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:22

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:19:01

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:13:42

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:05:25

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 13:03:37

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:58:56

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:54:58

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:53:15

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:52:18

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:51:45

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:51:12

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-28 12:50:13

DHCP ERROR:ACK;RENEWING;ACK not received

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

 

 

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Reply
Go to best answer
GeoTech
Frequent Visitor
‎07-29-2020 03:13 PM

--! No Internet or telephone since July 9, 2020

Still no contact from Tech Ops.  I am still offline and without telephone service.

 

Here are the current modem status logs:

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

579000000 Hz

Locked

Connectivity State

In Progress

Access Denied

Boot State

In Progress

Unknown

Security

Failed

BPI+

IP Provisioning Mode

In Progress

Unknown

 

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

13

579000000 Hz

-1.5 dBmV

43.3 dB

0

0

2

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

3

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

4

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

5

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

6

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

7

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

8

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

9

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

10

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

11

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

12

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

13

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

14

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

15

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

16

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

17

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

18

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

19

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

20

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

21

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

22

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

23

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

24

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

25

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

26

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

27

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

28

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

29

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

30

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

31

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

 

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

6

5120 Ksym/sec

30100000 Hz

47.5 dBmV

2

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

3

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

4

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Downstream OFDM Channels

Channel

Lock
Status

Modulation /
Profile ID

Channel
ID

Frequency

Power

SNR /
MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

2

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

 

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

Current System Time:Wed Jul 29 13:59:54 2020

System Up Time:00:11:10

 

Time

Priority

Description

Wed Jul 29 13:58:52 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:58:40 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:58:39 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:58:02 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:58:00 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:57:48 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:57:39 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:56:58 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:56:56 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:56:32 2020

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:55:23 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:55:11 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:54:43 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:54:42 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:54:20 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:54:11 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:53:59 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:53:35 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:53:33 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:53:21 2020

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:52:51 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:52:27 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:52:19 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:51:36 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:51:35 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:51:14 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:51:03 2020

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:50:41 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:49:41 2020

Notice (6)

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:49:37 2020

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Time Not Established

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:48:20 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:48:17 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:47:42 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

Wed Jul 29 13:47:41 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:47:20 2020

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:46:50 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:46:30 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 13:46:22 2020

Critical (3)

DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

 

Information

MTA Provision Status

  Not Ready

MTA MAC Address

  Xx:xx:xx:xx:xx:xx

MTA Telephony Line1 Status

  [N/A]

MTA Telephony Line2 Status

  [N/A]

MTA Line1 HD Audio Status

  Disabled

MTA Line2 HD Audio Status

  Disabled

 

 

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EG
Expert
‎07-29-2020 05:15 PM

Re: --! No Internet or telephone since July 9, 2020

Your latest connection status is even worse ! Only a single upstream and downstream channel is being locked on to. And the error log entries confirm that something (a connection impairment is going on. Perhaps there is noise ingress into the line(s) somewhere.

 

There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.

 

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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GeoTech
Frequent Visitor
‎07-29-2020 06:42 PM

---! No Internet or telephone since July 9, 2020

EG, I really apreciate your expertise and assistance.

 

For everyone out there who wants to know how this ends, I will continue to post updates so you can track this matter and apply any lessons available from how this will be resolved.  Regardless of how this plays out, I strongly recommend you keep up doing what your are doing, copiously documenting Technician appointments and modem logs (connection, events, voice and eMTA), calling customer service, asking the Forum, and responding to all customer surveys- phone and online.

 

So, today I received a call from a Tech Ops Supervisor.  In my case, because we are the only Gigabit customer in a small apartment building that is experiencing this problem, they basically had the opinion that it was just my problem, and they really don't want to replace/rewire from the aerial tap at the pole to the tap inside the basement if they don't have to.  But, everyone who spends time in the Community Forum knows that after all is said and done, with the errors like the kind I have reported and after rewiring inside and replacing/moving modems,  the problem IS an outside problem, i.e. Comcast plant/node/line/pole etc.

 

So, in my case I spent the time today speaking with the Tech Ops Supervisor, reviewing in detail all of the previous trouble tickets, tech appointments and in particular why a Technician on 17-Jul put in the demo request to replace the aerial tap and line, (but which has been ignored so far - see above for why).  Specifically, on 17-Jul I shared my modem and trouble ticket history with the Technician, explained that everything "looks" normal at my modem, no noise, good frequency, power and SNR levels, except that the Downstream OFDM Channel has Uncorrectable Codewords-- NOTE: this channel is necessary for Gigabit Internet!  Then I asked the Technician that day to please check the CMTS history, and he immediatly documented and photographed the line and pole etc and put in the demo request. 

 

Since then, there has also been, and I believe still underway in my area at least, Node Maintenance. Often, T3/T4 timeouts and all of the other errors that we report are either/both problems with outside lines, aerial taps, a bad amp somewhere, and an oversubscribed Node. 

 

The Tech Ops Supervisor, today, seems convinced enough to ask that Maintenance replace the aerial tap, which I think has a bad amp or diode, why who am I to say?  After that is done, but only IF that is done, I am willing to request permission from the building owner for a dedicated line to my unit.  The Tech Ops Supervisor swore he would follow-up tomorrow, Thursday 30-Jul, with an update.

 

Right now, around 1830, my modem indicates it is online, all levels are good- within manufacturer specifications (Netgear CM1150V) like back on 09-Jul and 17-Jul and even further back, YET like before the Downstream OFDM channel has Uncorrectable Codewords. No Internet or phone.

 

See the logs below:

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

675000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enabled

BPI+

IP Provisioning Mode

Honor MDD

honorMdd(4)

 

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

30

675000000 Hz

-0.6 dBmV

42.7 dB

0

0

2

Locked

QAM256

14

585000000 Hz

-1.2 dBmV

43.6 dB

0

0

3

Locked

QAM256

15

591000000 Hz

-1.3 dBmV

43.2 dB

0

0

4

Locked

QAM256

16

597000000 Hz

-1.3 dBmV

43 dB

0

0

5

Locked

QAM256

17

603000000 Hz

-0.5 dBmV

43.9 dB

0

0

6

Locked

QAM256

18

609000000 Hz

-1.2 dBmV

43.4 dB

0

0

7

Locked

QAM256

19

615000000 Hz

-0.9 dBmV

43.9 dB

0

0

8

Locked

QAM256

20

621000000 Hz

-1.1 dBmV

43.4 dB

0

0

9

Locked

QAM256

21

627000000 Hz

-0.6 dBmV

43.6 dB

0

0

10

Locked

QAM256

22

633000000 Hz

-1.2 dBmV

43.4 dB

0

0

11

Locked

QAM256

23

639000000 Hz

-0.8 dBmV

43.6 dB

0

0

12

Locked

QAM256

24

645000000 Hz

-1.2 dBmV

43.4 dB

0

0

13

Locked

QAM256

26

651000000 Hz

-0.7 dBmV

43.6 dB

0

0

14

Locked

QAM256

27

657000000 Hz

-0.7 dBmV

43.6 dB

0

0

15

Locked

QAM256

28

663000000 Hz

-0.7 dBmV

43.7 dB

0

0

16

Locked

QAM256

29

669000000 Hz

-1 dBmV

43.4 dB

0

0

17

Locked

QAM256

31

681000000 Hz

-1.4 dBmV

43 dB

0

0

18

Locked

QAM256

32

687000000 Hz

-0.9 dBmV

43.3 dB

0

0

19

Locked

QAM256

33

693000000 Hz

-1.3 dBmV

43.1 dB

0

0

20

Locked

QAM256

34

699000000 Hz

-1.6 dBmV

42.9 dB

0

0

21

Locked

QAM256

35

705000000 Hz

-0.8 dBmV

43.4 dB

0

0

22

Locked

QAM256

36

711000000 Hz

-1.4 dBmV

43 dB

0

0

23

Locked

QAM256

37

717000000 Hz

-1 dBmV

43.3 dB

0

0

24

Locked

QAM256

38

723000000 Hz

-2 dBmV

42.5 dB

0

0

25

Locked

QAM256

39

729000000 Hz

-1.1 dBmV

42.8 dB

0

0

26

Locked

QAM256

40

735000000 Hz

-1.2 dBmV

42.5 dB

0

0

27

Locked

QAM256

41

741000000 Hz

-1 dBmV

42.9 dB

0

0

28

Locked

QAM256

42

747000000 Hz

-1.5 dBmV

42.9 dB

0

0

29

Locked

QAM256

43

753000000 Hz

-2 dBmV

42.6 dB

0

0

30

Locked

QAM256

44

759000000 Hz

-1.7 dBmV

42.8 dB

0

0

31

Locked

QAM256

45

765000000 Hz

-2.3 dBmV

42.5 dB

0

0

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

 

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

5

5120 Ksym/sec

36500000 Hz

47 dBmV

2

Locked

ATDMA

6

5120 Ksym/sec

30100000 Hz

47.5 dBmV

3

Locked

ATDMA

7

5120 Ksym/sec

23700000 Hz

47.5 dBmV

4

Locked

ATDMA

8

5120 Ksym/sec

17300000 Hz

47.5 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Downstream OFDM Channels

Channel

Lock
Status

Modulation /
Profile ID

Channel
ID

Frequency

Power

SNR /
MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

0 ,1 ,2 ,3

25

780000000 Hz

-1.4 dBmV

42.2 dB

1108 ~ 2987

26575500

22124274

8

 

2

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

 

 

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

Current System Time:Wed Jul 29 16:51:18 2020

System Up Time:03:02:35

 

Information

MTA Provision Status

  CMS Registered

MTA MAC Address

  Xx:xx:xx:xx:xx:xx

MTA Telephony Line1 Status

  On-Hook

MTA Telephony Line2 Status

  On-Hook

MTA Line1 HD Audio Status

  Enabled

MTA Line2 HD Audio Status

  Enabled

 

Time

Priority

Description

Wed Jul 29 16:55:09 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:22:02 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:21:59 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:21:34 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:21:31 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:21:24 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:21:04 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:20:59 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:20:59 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:20:32 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:17:29 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:17:09 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:16:20 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:16:20 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:13:13 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:13:12 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:13:03 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:12:01 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:11:55 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:11:46 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:11:13 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:10:15 2020

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 16:10:00 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:56:22 2020

Error (4)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:55:53 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:54:14 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:53:59 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:53:10 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:53:09 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:38 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:32 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:21 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:19 2020

Notice (6)

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:18 2020

Critical (3)

REG RSP not received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:13 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:12 2020

Critical (3)

REG RSP not received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:09 2020

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:52:09 2020

Warning (5)

ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:51:40 2020

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Wed Jul 29 14:50:52 2020

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

 

Time

Text

EndpointName

2020-07-29 16:43:48

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4164313f0c13503eb;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a15986b7f1
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 736eb0477623f722@21.27.152.125:5060
CSeq: 113868452 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:48

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK80c5314636b787430;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=2e0ea4d551
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 3dd4a6b0a956f1b7@21.27.152.125:5060
CSeq: 806514560 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: reg
Expires: 600000
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:48

INFO: Endpt 0 on-hook; cmgr event OPER_OK

AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:48

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060
SIP/2.0 200 OK
To: <sip:+11234567890@ims.comcast.net>;tag=654b2cee0decd14c60e0a8f100d34221
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189822 REGISTER
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK835b7c7ec89356827;rport
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
P-Associated-URI: <sip:+11234567890@ims.comcast.net>, <tel:+11234567890>
Authentication-Info: nextnonce="524C8712A0ED215F000000002409A441",qop=auth,rspauth="91bfbc50488cce5fbd1332636511ab48",cnonce="a1bcc459",nc=00000001

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:47

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK835b7c7ec89356827;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189822 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="4AC10E0C9EED215F00000000803C2928",uri="sip:ims.comcast.net",response="e6ceac84157128b8c8a9a1c8f418cd82",algorithm=MD5,qop=auth,cnonce="a1bcc459",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:45

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060
SIP/2.0 401 Unauthorized 01030033C
To: <sip:+11234567890@ims.comcast.net>;tag=654b2cee0ded1a5520e0a8f0f88b9b81
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
WWW-Authenticate: Digest nonce="4AC10E0C9EED215F00000000803C2928",realm="ims.comcast.net",algorithm=MD5,qop="auth"

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:45

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:41

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:39

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:38

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:43:38

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=a0badd485e
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060
CSeq: 1167189821 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:35

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe568ed76ef22764d5131e944acffe011k555555yaaaaacaaaaaacm4vu4y3Zqkv7afcmg2t0vkr4ziaaaaabqaaaaaaaq
From: <sip:+11234567890@ims.comcast.net>;tag=fdb070d4
To: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1 NOTIFY
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:35

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0
To: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
From: <sip:+11234567890@ims.comcast.net>;tag=fdb070d4
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1 NOTIFY
Max-Forwards: 69
Content-Length: 99
Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe568ed76ef22764d5131e944acffe011k555555yaaaaacaaaaaacm4vu4y3Zqkv7afcmg2t0vkr4ziaaaaabqaaaaaaaq
Record-Route: <sip:3Zqkv7%20caaiaaaaacaaaaaWaaaaaaaaaaaaaaaasip%3A%2B11234567890%40ims.comcast.net@pcscfbea2.ssg.comcast.net:5060;maddr=76.96.205.86;lr>
Contact: <sip:presence-elements.g.comcast.net:5060;transport=udp>
Content-Type: application/simple-message-summary
Event: message-summary
Subscription-State: active;expires=41105

Messages-Waiting: no
Message-Account: sip:+11234567890@ovm.comcast.net
Voice-Message: 0/0 (0/0)

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:35

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
SIP/2.0 200 OK
To: <sip:+11234567890@ims.comcast.net>;tag=fdb070d4
From: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1666220067 SUBSCRIBE
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport
Record-Route: <sip:3Zqkv7%20caqiaaaaaaXQearWaaaaaaaaaaaaaaacsip%3A+11234567890%40ims.comcast.net@pcscfbea2.ssg.comcast.net:5060;maddr=76.96.205.86;lr>
Expires: 43200

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:34

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
To: <sip:+11234567890@ims.comcast.net>
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1666220067 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:32

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
To: <sip:+11234567890@ims.comcast.net>
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1666220067 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:31

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
To: <sip:+11234567890@ims.comcast.net>
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1666220067 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:15:31

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f688dccfc3
To: <sip:+11234567890@ims.comcast.net>
Call-ID: ce6d69a15b10978e@21.27.152.125:5060
CSeq: 1666220067 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:30

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f39469c593
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060
CSeq: 2036010717 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:26

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f39469c593
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060
CSeq: 2036010717 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:24

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f39469c593
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060
CSeq: 2036010717 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:23

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe80b4b1603336ee912590f39a8eafb77k555555yaaaaacaaaaaaa0vsuqi3Zqkv7at5jcmmjaerf0qaaaaabqaaaaaaaa
From: <sip:+11234567890@ims.comcast.net>;tag=9fd2263104d3644770e0a8cdd5c7f335
To: <sip:+11234567890@ims.comcast.net>;tag=b45c7afbb4
Call-ID: 18445e171c42ff7a@21.27.152.125:5060
CSeq: 49253 NOTIFY
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:23

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0
To: <sip:+11234567890@ims.comcast.net>;tag=b45c7afbb4
From: <sip:+11234567890@ims.comcast.net>;tag=9fd2263104d3644770e0a8cdd5c7f335
Call-ID: 18445e171c42ff7a@21.27.152.125:5060
CSeq: 49253 NOTIFY
Max-Forwards: 70
Content-Length: 842
Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe80b4b1603336ee912590f39a8eafb77k555555yaaaaacaaaaaaa0vsuqi3Zqkv7at5jcmmjaerf0qaaaaabqaaaaaaaa
Contact: sip:scscfbea2.ssg.comcast.net:5060
Content-Type: Application/reginfo+xml
User-Agent: CscfUacAgent
Event: reg
Subscription-State: active

<?xml version="1.0"?>
<reginfo xmlns="urn:ietf:params:xml:ns:reginfo" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="0" state="full">
  <registration aor="sip:+11234567890@ims.comcast.net" id="1617172741" state="active">
    <contact id="4238399943" state="active" event="registered" duration-registered="2832061" expires="3599" q="0" callid="7f0983180d4f8d23@21.27.152.125:5060" cseq="431102749">
      <uri>sip:+11234567890@21.27.152.125:5060</uri>
    </contact>
  </registration>
  <registration aor="tel:+11234567890" id="3248657590" state="active">
    <contact id="4238399943" state="active" event="created" duration-registered="2832061" expires="3599" q="0" callid="7f0983180d4f8d23@21.27.152.125:5060" cseq="431102749">
      <uri>sip:+11234567890@21.27.152.125:5060</uri>
    </contact>
  </registration>
</reginfo>

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:23

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
SIP/2.0 200 OK
To: <sip:+11234567890@ims.comcast.net>;tag=9fd2263104d3644770e0a8cdd5c7f335
From: <sip:+11234567890@ims.comcast.net>;tag=b45c7afbb4
Call-ID: 18445e171c42ff7a@21.27.152.125:5060
CSeq: 1216718023 SUBSCRIBE
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport
Record-Route: <sip:3Zqkv7%20caaiaaaaaaKqTjJWaaaaaaaaaaaaaaaasip%3A+11234567890%40ims.comcast.net@pcscfbea2.ssg.comcast.net:5060;maddr=76.96.205.86;lr>
Contact: sip:scscfbea2.ssg.comcast.net:5060
Expires: 43260
P-Charging-Vector: icid-value=9fd2263104d3644770e0a8cdd5c6ac46
P-Charging-Function-Addresses: ccf="aaa://ashburnccf.ssg.comcast.net:3868;transport=tcp";ccf="aaa://hillsboroccf.ssg.comcast.net:3868;transport=tcp"

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:23

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f39469c593
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060
CSeq: 2036010717 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:23

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=b45c7afbb4
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 18445e171c42ff7a@21.27.152.125:5060
CSeq: 1216718023 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: reg
Expires: 600000
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:22

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=f39469c593
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060
CSeq: 2036010717 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: message-summary
Expires: 43200
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:22

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=b45c7afbb4
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 18445e171c42ff7a@21.27.152.125:5060
CSeq: 1216718023 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: reg
Expires: 600000
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:22

INFO: Endpt 0 on-hook; cmgr event OPER_OK

AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:22

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
SIP/2.0 200 OK
To: <sip:+11234567890@ims.comcast.net>;tag=f468eaf505baabb6e0e0a8cdd355a00e
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102749 REGISTER
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
P-Associated-URI: <sip:+11234567890@ims.comcast.net>, <tel:+11234567890>
Authentication-Info: nextnonce="965F6C8B9FE4215F0000000007DB8251",qop=auth,rspauth="8d611e169bf6f4cc2417fca9eec622a1",cnonce="ed669fc6",nc=00000001

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:22

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102749 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="32F6DE6197E4215F0000000022D8BC56",uri="sip:ims.comcast.net",response="655852c5e995680a7a1d2ab64e2d4a45",algorithm=MD5,qop=auth,cnonce="ed669fc6",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:21

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102749 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="32F6DE6197E4215F0000000022D8BC56",uri="sip:ims.comcast.net",response="655852c5e995680a7a1d2ab64e2d4a45",algorithm=MD5,qop=auth,cnonce="ed669fc6",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:21

INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE

AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:20

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060
SIP/2.0 401 Unauthorized 01030033C
To: <sip:+11234567890@ims.comcast.net>;tag=f468eaf505ba0981d0e0a8cdb2fb47fa
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
WWW-Authenticate: Digest nonce="32F6DE6197E4215F0000000022D8BC56",realm="ims.comcast.net",algorithm=MD5,qop="auth"

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:20

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:16

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:14

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:13

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:13

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 7f0983180d4f8d23@21.27.152.125:5060
CSeq: 431102748 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:13

INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE

AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:11

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 95e36cc5bed23419@21.27.152.125:5060
CSeq: 431102747 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:07

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 95e36cc5bed23419@21.27.152.125:5060
CSeq: 431102747 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:05

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 95e36cc5bed23419@21.27.152.125:5060
CSeq: 431102747 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:04

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 95e36cc5bed23419@21.27.152.125:5060
CSeq: 431102747 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:04

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
REGISTER sip:ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=d9fee96d12
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 95e36cc5bed23419@21.27.152.125:5060
CSeq: 431102747 REGISTER
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001
Contact: <sip:+11234567890@21.27.152.125:5060>;expires=3600
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:04

INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE

AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 16:05:01

PCSCF Discovery Timeout Failure

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 15:24:56

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK03bc0b194bd629d92;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=1ec09c2de5
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 85d9e84a84f2a9fb@21.27.152.125:5060
CSeq: 489326638 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:288088D37AA9001@21.27.152.125:5060>
Event: reg
Expires: 600000
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 15:24:54

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP XX.XX.XX.XXX:5060;branch=z9hG4bKc0249e4cd0f707a4685ffd65adf41c5ak555555yaaaaacaaaaaaddqyogu3Zqkv7arz2m2lypaq0y2aaaaabqaaaaaaaa
From: <sip:+11234567890@ims.comcast.net>;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf
To: <sip:+11234567890@ims.comcast.net>;tag=0490baa1a3
Call-ID: 14d862831ab2bd86@21.27.152.125:5060
CSeq: 89158 NOTIFY
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 15:24:54

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060
NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0
To: <sip:+11234567890@ims.comcast.net>;tag=0490baa1a3
From: <sip:+11234567890@ims.comcast.net>;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf
Call-ID: 14d862831ab2bd86@21.27.152.125:5060
CSeq: 89158 NOTIFY
Max-Forwards: 70
Content-Length: 842
Via: SIP/2.0/UDP XX.XX.XX.XXX:5060;branch=z9hG4bKc0249e4cd0f707a4685ffd65adf41c5ak555555yaaaaacaaaaaaddqyogu3Zqkv7arz2m2lypaq0y2aaaaabqaaaaaaaa
Contact: sip:scscfman2.ssg.comcast.net:5060
Content-Type: Application/reginfo+xml
User-Agent: CscfUacAgent
Event: reg
Subscription-State: active

<?xml version="1.0"?>
<reginfo xmlns="urn:ietf:params:xml:ns:reginfo" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="0" state="full">
  <registration aor="sip:+11234567890@ims.comcast.net" id="1617172741" state="active">
    <contact id="4238399943" state="active" event="registered" duration-registered="2829633" expires="3596" q="0" callid="95e36cc5bed23419@21.27.152.125:5060" cseq="431102746">
      <uri>sip:+11234567890@21.27.152.125:5060</uri>
    </contact>
  </registration>
  <registration aor="tel:+11234567890" id="3248657590" state="active">
    <contact id="4238399943" state="active" event="created" duration-registered="2829633" expires="3596" q="0" callid="95e36cc5bed23419@21.27.152.125:5060" cseq="431102746">
      <uri>sip:+11234567890@21.27.152.125:5060</uri>
    </contact>
  </registration>
</reginfo>

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 15:24:54

INFO: SIP Message Received
==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060
SIP/2.0 200 OK
To: <sip:+11234567890@ims.comcast.net>;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf
From: <sip:+11234567890@ims.comcast.net>;tag=0490baa1a3
Call-ID: 14d862831ab2bd86@21.27.152.125:5060
CSeq: 1375021698 SUBSCRIBE
Content-Length: 0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK68a8402e1fcc2fe31;rport
Record-Route: <sip:3Zqkv7%20caaiaaaaaaO$Pvbqaaaaaaaaaaaaaaaasip%3A+11234567890%40ims.comcast.net@pcscfman2.ssg.comcast.net:5060;maddr=XX.XX.XX.XXX;lr>
Contact: sip:scscfman2.ssg.comcast.net:5060
Expires: 43260
P-Charging-Vector: icid-value=8e78ce2f0d47e33220e0a8a8c6b6222b
P-Charging-Function-Addresses: ccf="aaa://ashburnccf.ssg.comcast.net:3868;transport=tcp";ccf="aaa://hillsboroccf.ssg.comcast.net:3868;transport=tcp"

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

2020-07-29 15:24:54

INFO: SIP Message Sent
==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060
SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0
Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK68a8402e1fcc2fe31;rport
Route: <sip:mana1.va.comcast.net;lr>
Max-Forwards: 70
From: <sip:+11234567890@ims.comcast.net>;tag=0490baa1a3
To: <sip:+11234567890@ims.comcast.net>
Call-ID: 14d862831ab2bd86@21.27.152.125:5060
CSeq: 1375021698 SUBSCRIBE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE
Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile
Contact: <sip:+11234567890@21.27.152.125:5060>
Event: reg
Expires: 600000
P-Preferred-Identity: <sip:+11234567890@ims.comcast.net>
Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer
User-Agent: Brcm-CxCProd_18.3
Content-Length: 0

m288088D37AA9.mana1.va.comcast.net/21.27.152.125

 

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GeoTech
Frequent Visitor
‎07-31-2020 07:23 PM

SOLVED - ! No Internet or telephone since July 9, 2020

I just wanted to finish the follow-up on this matter.  The issue has been resolved, though to be honest I have no earthly idea how.  An excellent, highly experienced team was dispatched, a Tech Ops Supervisor another Technician, yesterday morning.  They checked the tap in the basement and then I reconnected the modem to the line from the tap, and voila!  Magic.  They double-checked all of the signal levels including for the dvr after adding a splitter - one which I have used before but without this result.  All I can say is what I said when I saw the modem connect, and the US DS and eMTA quickly light up solid, I said with a laugh, "of course it works now, you're here!"  If the problems arise again, I will call customer service, start over, and possibly move to their home networking product line.

 

Pure conjecture on my part, but my current modem seems to work fine, as well as an older 3.0 DOCSIS, but perhaps there are random gremlins in their electronics prone to AC interference, who knows.

 

Anyway, so far, since the Tech Ops team left there have been no adverse events or uncorrectables. I really think that getting to the right people made the difference, in my case a perseverant and caring ASC Supervisor, and eventually a Corporate Employee through the Forum, and of course the local Tech Ops team.

 

I know things are hard, for everyone right now, but please stay persistant, and kind too.

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