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No Internet When Power is Out

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No Internet When Power is Out

Why is it when the power goes out that I have no internet? I have a backup generator that kicks in when the power is out, so I do have electricity.  When the power goes out in the nearby city they still have internet.

Thank you

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Problem Solver

Re: No Internet When Power is Out


@chelsteph wrote:

Why is it when the power goes out that I have no internet? I have a backup generator that kicks in when the power is out, so I do have electricity.  When the power goes out in the nearby city they still have internet.

Thank you


So, your generator may be providing power to your modem, but whatever device that normally provides the signal to your modem may not have power.  Hence, no network signal to your modem and no internet.

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: No Internet When Power is Out


@jav6joev wrote:

@chelsteph wrote:

Why is it when the power goes out that I have no internet? I have a backup generator that kicks in when the power is out, so I do have electricity.  When the power goes out in the nearby city they still have internet.

Thank you



The outside cable plant / infrastructure is supposed to have pole-mounted backup batteries. Perhaps they aren't being maintained ?



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New Poster

Re: No Internet When Power is Out

Yes, I didn't know how that worked. I thought they would have a backup natural gas generator. The battery makes more sense. Is this something that I can call in and let them know?

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Expert

Re: No Internet When Power is Out

Yep, but don't hold your breath....

 

FWIW, they supposedly have mobile gas-powered generators that the can hook up to. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: No Internet When Power is Out

Thank you for your help; I'll call it in and let you know how it turns out.